Client Service Delivery Manager

4 weeks ago

United Kingdom ClearBank Ltd Full time

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. That’s why our clients — financial institutions from fintechs and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.
They’re what powers our innovative technology and the reason we love what we do every day. Read on or visit our website for more information.


As the Client Service Delivery Manager you will be:

The main point of contact for Embedded Banking Clients, having a holistic view of the overall relationship across multiple disciplines, including management and delivery of mutual commitments   
Delivering a high-quality and positive client experience to your clients 
Building strong collaboration and coordinating communications between Embedded Banking Clients and ClearBank, ensuring that all open actions/projects are tracked centrally with owners and points of contact  
Owning and running monthly/quarterly Strategic Oversight and Service Review Meetings, whereby performance of both ClearBank and client is reviewed   
Managing contractual relationship with client and legal to completion  
Tracking of upcoming activities or projects  
Ensure the delivery of the services against established quality and performance standards  
Continuously review and enhance service processes and procedures to optimize efficiency, reduce cost and improve service quality 
And you’ll be joining the #14 fastest-growing tech company in the UK, according to Deloitte Fast 50.

Proven experience in an external client facing role as a Relationship Manager/Customer Success Manager 
Strong interpersonal and communication skills to build and maintain relationships with clients, being able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.  
Excellent stakeholder relationship management, with a customer focused mindset and proven service management experience or related field.  
Proactive in dealing with risk and escalations related to delivery and contractual aspects  
At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
~ 27 days annual leave per year, plus flexible bank holidays
~ Private healthcare through Healix and discounted Bupa dental cover, with employee healthy living perks and discounts through YuLife
~ Enhanced family-friendly leave
~ Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future

At ClearBank, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, to candidates at any interview stage, including to individuals with disabilities.
The legal bit
Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
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