Service Asset

3 weeks ago

London, United Kingdom Zonal Retail Data Systems Limited Full time

The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We operate from our modern head office in Edinburgh to our brand newin Staffordshire, our Comtrex Division near Gatwick Airport, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
Install and maintain Zonal products at sites across our customer base, primarily in your local region whilst adhering to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.
Support is provided based upon the SLAs in place withthe customer. Installation, testing and configuration of all parts of Zonal’s EPoS systems; payment devices, printers, tills, kitchen screen systems, PC’s, servers, and structured cabling
Work closely withthe Scheduling team and your local colleagues to ensure each customer is visited within their SLA.
Help Centre Analysts, Field Technical Support Team, Business Development Manager, to ensure swift resolutions.
Carry out dynamic risk assessments prior to commencing work
Ensure accurate asset management of your stock
Work as directed by your Regional Service Manager when required to make that difference
Support the Zonal Project Services Team in the rollout of larger projects and upgrades.
Ensuring that both Zonal and customer data is treated with the strictest of care
Provide a timely, polite and efficient service ensuring the Customer is satisfied prior to leaving site.
Minimum 18 months experience in a field-based customer service engineering rolefrom an IT support environment.
Background knowledge in computer hardware (pc's, IP networks and WIFI)
The ability to provide 5 years of continuous past work history and satisfactory references to enable the candidate to obtain an airport pass successfully.
Clean driving licence is essential.
PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
Planning and organisational skills; Customer service; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
We are going on an exciting journey and we need more like-minded travellers to help us get there
We’re looking for someone who understands great culture and will help us shape it as it evolves.

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