Housing Services Officer

4 weeks ago


Brighton East Sussex, United Kingdom Brighton & Hove City Council Full time

Directorate BHCC: Housing, Neighbourhoods and Communities
Contract Permanent
Job category Housing

Organisation Brighton & Hove City Council

Do you enjoy helping people of all backgrounds? If so, these roles in our friendly Housing Customer Service Team might interest you
As a Housing Service Adviser you will work in a busy team of enthusiastic people who are great communicators, supporting people with a range of issues through digital, telephone and face to face contact.
We are seeking committed, resilient and well organised team players to join our friendly Housing Customer Service Team, delivering a professional, exceptional service to council tenants. You will be the first point of contact for tenants and agencies working with them, providing advice, support and signposting on a wide range of issues.
You will be great at helping people and working under pressure,sensitively supporting customers from all backgrounds and experiences. The ability to work accurately and to keep good written records is paramount. Ideally you will have previous customer service experience but training in this will be given and continuous professional and personal development is available.
This is an exciting time to work in Housing. Upcoming changes in legislation mean that local authorities will be expected to work and engage with their tenants in different ways and there will be opportunity for you to contribute to this.
You will be given a comprehensive induction to the role, where you will be fully supported by existing team and taught everything you need to do the role.
Currently staff work a minimum of 3 days per week in one of several offices across the city, and 2 days at home.
We are constantly adapting our communication styles, providing wider digital options to make our service more accessible to everybody.
Your starting salary will be pro rata if the above position is less than 37 hoursor term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
Our city is known and loved for its diversity. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
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