Product Support Engineer

3 weeks ago

Nottingham, United Kingdom SF Recruitment (Nottingham) Full time €35,000 - €38,000

SF Recruitment is currently recruiting for a Product Support Engineer to join one of our fantastic clients based in Nottingham on a permanenent basis, the role will offer hybrid working. Experience in similar Product Support based role is desired
Project management of live customer trials, from initial customer liaison and specification confirmation through to installation, user training, regular review, and reporting.
Provide software/hardware solutions to staff utilising the company network and hardware.
Support of workshop technicians, including day-to-day tasks and activities.
Producing and analysing field data, providing recommendations for improvements.
Identify and feedback on performance of in-service equipment to allow continuous improvement of reliability.
Supporting the test and development of in-house and OEM equipment.
Responsible for resolution of customer technical queries and support issues.
Provide remote and on-site fault finding and fault resolution.
The maintenance of our cloud-based document support and managed release of software and firmware updates.
Strong technical knowledge, encompassing CCTV installation, vehicle design, IT hardware, software, and vehicle electrical skills.
Working knowledge of Microsoft operating systems, including Office365.
Ideally from a customer focused background with CCTV and IT skills .
Experience of automotive electrical installations.
Experience of providing 1st and 2nd line technical support to customers.
Experience of IT networking, cloud computing, Wi-Fi and mobile data infrastructure.
Strong communication skills - to help diagnose customer problems and build relationships.
Understanding of technology and able to summarise in simple language.
Working Hours: Monday – Friday 8.If you are interested in the role and feel you have the relevant experience please apply online now

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