PRODUCT SUPPORT ENGINEER
1 month ago
PRODUCT SUPPORT ENGINEER REQUIRED Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. HOME BASED ROLE BUT COMMUTABLE TO NOTTINGHAM They succeed where their knowledge, experience and deep technical expertise is most valued to customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets. With high security systems experience, field proven products and expert support personnel in the UK & Ireland, our client offers its clients turnkey solutions for comprehensive protection and peace of mind. ABOUT THE PRODUCT SUPPORT ENGINEER ROLE To provide product support and training in the form of technical advice and expertise to customers, Field Engineers, and Sales/Operations staff and to be the principal liaison between the technology team and Field Engineers. DUTIES & RESPONSIBILITIES OF THE PRODUCT SUPPORT ENGINEER Project management of live customer trials, from initial customer liaison and specification confirmation through to installation, user training, regular review, and reporting. Provide software/hardware solutions to staff utilising the company network and hardware. Support of workshop technicians, including day-to-day tasks and activities. Producing and analysing field data, providing recommendations for improvements. Identify and feedback on performance of in-service equipment to allow continuous improvement of reliability. Identify recurring faults and providing efficient solutions. Regular operations and customer reviews of in-service equipment reliability. Supplier products continually enhanced and improved. Supporting the test and development of in-house and OEM equipment. Responsible for resolution of customer technical queries and support issues. Provide remote and on-site fault finding and fault resolution. The maintenance of our cloud-based document support and managed release of software and firmware updates. Achievement of technical support related targets. Provide and deliver effective training, including structured sessions, presentations, and documentation, including one-on-one training to Engineers and Customers.SKILLS & PERSONAL QUALITIES OF the PRODUCT SUPPORT ENGINEER Strong technical knowledge, encompassing CCTV installation, vehicle design, IT hardware, software, and vehicle electrical skills. Working knowledge of Microsoft operating systems, including Office365. Ability to fault-find and configure Microsoft operating systems. Highly customer-focused to understand customer needs. Excellent team working & people skills – colleagues & clients. Good leadership skills – able to inspire, motivate, lead, challenge and support own team and wider teams. Strong communication & presentation skills (especially listening skills) – to help diagnose customer problems and build relationships. High standards of integrity and reliability – honest & trustworthy. Innovative – high level of initiative. Good planning and organisational skills. Experience of technical author work (documentation/ instructions). Ability to work calmly under pressure. Ability to continually develop, change, adapt and grow. Understanding of technology and able to summarise in simple language. Willingness to undertake travel at short notice and often for extended periods.QUALIFICATIONS AND EXPERIENCE OF the PRODUCT SUPPORT ENGINEER Relevant CCTV and electrical qualifications. Sound IT knowledge. Good standard of education (minimum GCSE grade C or above in Maths and English). Ideally from a customer focused background with CCTV and IT skills . Experience of automotive electrical installations. Experience of providing 1st and 2nd line technical support to customers. Knowledge of industry products. Experience of IT networking, cloud computing, Wi-Fi and mobile data infrastructure. Working knowledge of Timespace, Streamax, and HikVision range. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
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PRODUCT SUPPORT ENGINEER
1 month ago
Nottingham, United Kingdom Forward Assist Recruitment Full timePRODUCT SUPPORT ENGINEER REQUIRED Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. HOME BASED ROLE BUT COMMUTABLE TO NOTTINGHAM They succeed where their knowledge, experience and deep technical expertise is most valued to customers, specifically public...
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Product and Support Engineer
4 days ago
Nottingham, Nottingham, United Kingdom Synectics Security Full timeSynectics Security designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK's most demanding security environments. We excel in complex, critical, and regulated environments, where our customers require innovative, tailored solutions they can depend on. We succeed where our knowledge, experience and deep...
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PRODUCT SUPPORT ENGINEER
4 weeks ago
Nottingham, United Kingdom Forward Assist Recruitment Full timePRODUCT SUPPORT ENGINEER REQUIRED Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. HOME BASED ROLE BUT COMMUTABLE TO NOTTINGHAMThey succeed where their knowledge, experience and deep technical expertise is most valued to customers, specifically public...
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Product Support Engineer
4 weeks ago
Nottingham, United Kingdom SF Recruitment Full timeSF Recruitment is currently recruiting for a Product Support Engineer to join one of our fantastic clients based in Nottingham on a permanenent basis, the role will offer hybrid working. Experience in similar Product Support based role is desired! Project management of live customer trials, from initial customer liaison and specification confirmation...
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IT Support Engineer
5 days ago
Nottingham, Nottingham, United Kingdom Enterprise Recruitment Ltd Full time £28,000 - £38,000This Technical Support Engineer role offers a unique opportunity to work in a growing and innovative company within a traditionally archaic industry. In addition to technical support, you will be responsible for the development, testing, and integration of new camera systems, IoT (4G Routers), and software products, resolving faults, identifying market...
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Full Stack Engineer
4 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software Engineer to...
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Full Stack Engineer
3 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry. Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now...
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Full Stack Engineer
3 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software Engineer to...
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of...
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Full Stack Engineer
3 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of...
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of...
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Full Stack Engineer
4 days ago
Nottingham, Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeJob Description We're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry. Established over five years ago, they've rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we're managing the search for a new...
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Full Stack Engineer
3 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of...
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Production Engineer
4 days ago
Nottingham, Nottingham, United Kingdom GI Pro Full timeProduction EngineerPaying up to £40,000 per annumDays: Monday - Friday (40 hours per week)MansfieldPermanent RoleOur client based in Mansfield is looking for a Production Engineer to join their team on a permanent basis click apply for full job details
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Production Engineer
1 week ago
Nottingham, United Kingdom GI Pro Full timeProduction EngineerPaying up to £40,000 per annumDays: Monday - Friday (40 hours per week)MansfieldPermanent RoleOur client based in Mansfield is looking for a Production Engineer to join their team on a permanent basis click apply for full job details
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry. Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software...
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Full Stack Engineer
4 weeks ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software Engineer...
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeJob Description We're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry. Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new...
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry.Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software Engineer to...
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Full Stack Engineer
1 month ago
Nottingham, United Kingdom Affecto - Software, Product & Data Talent Full timeWe're thrilled to be partnering with a groundbreaking software firm for a specific area of the high precision manufacturing industry. Established over five years ago, they’ve rapidly expanded, especially over the last 24 months, and now boasts a team of over 60. As they continue on their journey, we’re managing the search for a new Software...
