IT Engineer

2 weeks ago


Edinburgh, United Kingdom Click Full time

Job Description

We are recruiting for an IT Engineer on contract to work for a global financial organisation based in Edinburgh.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems

Consulting and instructing users on hardware and software questions/issues

Collaborate with other IT Services Data Center and Network Infrastructure teams

Install, maintain and upgrade equipment and its associated infrastructure

Operating Systems Windows, OS-X

MS Office (Windows and knowledge of Mac) software

Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

Hands on experience removing viruses and spyware using various tools (Windows)

Identifies, researches, and resolves technical problems including forming an RCA

Responds to telephone calls, email, service tickets, and dispatched requests for technical support

Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

Ideally the candidate will be local to Edinburgh and will have previous experience in the financial sector

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