Trainee Service Delivery Administrator
2 weeks ago
About
To provide administrative support to a group of Orthopaedic, Spinal, General, and Gynaecological Consultants, working flexibly with other administrative employees within the team. The post holder will be required to take responsibility for specific duties under direction from their individual Manager.
The team plans, manages and co-ordinates all Consultants diaries, booking clinics, booking theatres, making appointments etc. The team is the first point of contact for all patients and are on hand to offer advice and deal with all patient enquiries.
Duties and responsibilities
To deal with telephone calls and general enquiries.
To provide accurate, prompt and efficient administrative support to the Service Delivery Team.
To work flexibly giving assistance to other employees and to provide cover in the absence of other administrative employees within the Service Delivery Department as required.
To ensure confidentiality of patient records.
To take responsibility for all incoming Service Delivery post, acting on and distributing as appropriate.
Be proficient in the use of Microsoft office, using applications such as Word, Outlook, Excel and PowerPoint daily.
Jointly responsible for the administration of the E-Referral Service.
Jointly responsible for the maintenance and updating of Consultant clinic/theatre schedules, ensuring that this is always accurate.
Undertake specific pieces of work, for example produce information as required by the team.
Diary management as required for the Consultants to include appointments/meetings etc.
Maintain audit information as required by the team.
Prioritise daily workload.
Participate in the induction of new team members and trainees as far as the administration systems within the team are concerned.
To undertake other appropriate duties as directed, being adaptable to service needs/changes.
To perform any other administrative duties to support the business of OHG as identified by the Head of Service Delivery.
Key skills and behaviours
Excellent telephone manner
Proficient in the use of IT e.g. MS Word, Excel, Outlook and PowerPoint
Well organised
Confidentiality
A friendly, warm, empathetic/reassuring manner
If you're interested in this role, hit the below button and we look forward to hearing from you.
Not the right position for you or no current vacancies?
If you think you can add value to our team we’d love to hear from you. Please register your interest for future roles by emailing recruitment@onehealth.co.uk and attach your CV with salary requirements.
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