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IT-Supporter (m/w/d)

4 months ago

Germany, United Kingdom toolbox GmbH Full time

In order to optimally position our team, we are looking for the next possible date for a

IT Supporter (m/f/d) Permanent position | full-time Your tasks
  • Answering, processing and documenting customer enquiries by telephone
  • Error analysis and description of the error
  • Problem solving in direct customer contact or forwarding the error report to internal departments
  • Independent processing of simple, technical inquiries
  • Working in a shift system
Your profile
  • Ideally technical vocational training or career changer with a high affinity for IT
  • High empathy for customer concerns
  • Good written and spoken German and English skills
  • Good knowledge of MS Office
  • SQL and network knowledge is desirable, but not mandatory

Do you enjoy offering the customer immediate support on the phone? Can you empathize with the customer and their situation very well and always exude calm? Are you very interested in IT and like to expand your IT knowledge?

Then become part of our team and apply

Our offer
  • Flat hierarchies with short decision-making paths
  • Open corporate culture with helpful colleagues
  • Long-term employment relationship - we offer individual, professional and personal development opportunities
  • High-quality IT equipment
  • Attractive remuneration and other benefits
About toolbox

toolbox is a global company that specializes in the industrial and artisan bakery sector. We want to strengthen and expand our position as a global market leader. To make our vision a reality, we need you - your fresh ideas, your creativity and your commitment. As a growing company, we need employees who want to grow with us. Be inspired by the toolbox world at

Have we piqued your interest?

Then send us your detailed application as "IT-Supporter (m/f/d)" to:
hr@toolbox-software.com

For your first contact and if you have any questions, please contact Sebastian Wosch at toolbox:
sebastian.wosch@toolbox-software.com

toolbox GmbH | Wilhelm-Lexis-Straße 8 | 52249 Eschweiler | 52249 Eschweiler