Information Technology Support Analyst

4 weeks ago

Hingham Norfolk, United Kingdom Mirus Aircraft Seating Full time

About the role

As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers.

In your role as our IT Support Analyst , you will:

  • Be responsible for maintaining accurate asset records throughout asset lifecycle
  • Provide technical support; including but not limited to Microsoft Azure AD, Office 365, SharePoint, Active Directory, Windows Servers
  • Provide 1st/2nd & 3rd line support to the business
  • Ensure IT processes are followed at all times
  • Create and maintain IT process and procedure documents
  • Support the Enterprise Application team with support and triage
  • Deliver desktop and application support, including setting up and maintaining PCs and peripherals, supporting, and managing Windows OS and associated software and applications
  • Install and maintain hardware and software on servers
  • Work with 3rd Party support providers
  • Install new hardware, repair current hardware

About you

To help Mirus continue our journey of growth, you will bring your expertise within a IT Support capacity, a passion for problem solving and drive for operational excellence along with the following skills, experience, qualifications and attributes:

  • Active Directory: Experience managing user accounts, permissions, and group policies.
  • Software Troubleshooting: Ability to troubleshoot and resolve issues with software applications (e.g., Microsoft Office, email clients, browsers).
  • Hardware Troubleshooting: Experience with diagnosing and repairing desktops, laptops, printers, and other hardware.
  • Server Infrastructure: hands on experience with system administration tasks (patching, monitoring, performance tuning).
  • Cloud Platforms: Familiarity with cloud services like Microsoft 365, Google Workspace, or AWS.

Desirable:

  • Networking: Understanding of LAN/WAN, DNS, DHCP, VPN, IP addressing, and basic network troubleshooting.
  • ITIL Knowledge: Understanding of ITIL Service Desk (Information Technology Infrastructure Library) principles for managing IT services.
  • Cloud Platforms: Familiarity with cloud services like Microsoft 365, Google Workspace, or AWS.
  • Security Awareness: Basic knowledge of cybersecurity principles and understanding of common threats (e.g., phishing, malware).
  • Experience with High performance computing and Altair Hyperworks.
  • Business Central Dynamics: understanding of ERP system.

Personal skills / attributes:

  • Communication Skills: Clear and effective verbal and written communication to explain technical issues to non-technical users.
  • Problem-Solving: Ability to troubleshoot complex issues logically and efficiently.
  • Customer Service Orientation: Patience, empathy, and a customer-first mindset when resolving issues.
  • Time Management: Ability to prioritize tasks and manage multiple requests efficiently.
  • Team Collaboration: Willingness to work as part of a team to resolve bigger or cross-functional problems.
  • Adaptability: Flexibility to deal with changing technologies, processes, and challenges.

We really want to hear from you, so don’t miss your opportunity to join our community of passionate and exceptional people who challenge the accepted norm Once you apply, your CV will be held on our central database. Please do let us know if you do not wish for us to retain your details. If your application is successful, you will be contacted in due course.

If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply for our IT Support Analyst position. Come on a journey with us and be part of making a positive and impactful difference

Please kindly note, at this moment in time we are respectfully not engaging with any agencies for our roles.

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