Head of Billing and Collections

1 week ago

London, United Kingdom HealthSource Chiropractic of North Provo Full time

UK, Hybrid
️ Values-driven culture – we’re really proud of our culture.
Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
Technology – Your choice of Mac or Windows
25 Holiday Days + your local bank holidays
~Religious Celebrations Leave
~ Enhanced Family Leave

So Energy was created in 2015 because we knew energy suppliers could be better. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. Head of Payments & Collections at SO ENERGY
Reporting into our Customer Operations Director - Jessica Port, we’re looking for a Head of Payments & Collections to join the team.
As the head of Credit & Collections you will have a passion to deliver the Debt collection strategy for So Energy. Working closing with the Director of Customer Operations and your counter parts across the business to deliver a best-in-class customer experiences because this is what is most important above all to So Energy. With a large team of 40+, you will be working on upskilling and developing the collections team to ensure financial positions. Additionally you will be working with financial and 3 rd parties, such as DCAs to ensure every avenue is scoped to reduce debt retrospectively and proactively.
Work with the Team and the Director of customer operations to implement the debt strategy
Maximise the efficiency of an omni channel customer-facing collections team
Review processes to mitigate risk and ensure alignment the regulator.
Able to convey new risks, and detail tolerances of risk appetite
Work cross-functionally with other areas of customer operations and the wider business to deliver a best-in-class end to end service.
Develop the Payments and Collections team to become an effective team that not only supports customers to reduce the book of debt but through cross-functional collaboration is able to mitigate the risk on increase debt.
Recruit a high quality team.
Work with the internal training team to ensure we continually develop the Collections teams Skills and capabilities.
Experience of working with, and building new relationships 3 rd Party DCAs and Outsourcers
Ability to articulate clear financial deliverables
Familiar with the energy industry and how payments, collection and billing functions work
Accountability for software that has a clear link to our payment strategy
Talent Interview - Melissa Smith - Senior Talent Acquisition Partner
# First Stage interview - Gabrielle Deere - Head of Billing & Settlements & Kathryn Waterhouse - Payments & Collections Manager
# Technical Interview - Jessica Port - Customer Operations Director & Iain McGregor - CFO
# Culture Interview - Charlie Davies - COO & Jessica Port - Customer Operations Director

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.
Diversity, Equity, Inclusion & Belonging
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
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