Relocations Coordinator

4 days ago

Southampton, United Kingdom Alchemy Global Talent Solutions Full time

We are seeking a proactive and customer-focused Client Relocation Coordinator to join our leading Relocation and Destination Services team. T
his hybrid role reports directly to the Relocation Manager and is responsible for delivering a seamless end-to-end relocation experience for assignees and their families.

Key Responsibilities
Manage complete relocation and destination service processes for assignees.
Maintain accurate case files and ensure all tasks are delivered within service level expectations.
Build strong, supportive relationships with assignees, providing guidance throughout the relocation and settling-in period.
Conduct detailed needs assessments to understand assignee housing requirements and budget.
Source short-term accommodation options that meet client and assignee expectations.
Coordinate and schedule property viewings with Home Search Consultants and Letting Agents.
Prepare itineraries, accompany clients virtually or in person (if required), and ensure a positive viewing experience.
Arrange inventories, check-ins, tenancy agreements, renewals, and departure arrangements.
Coordinate school search programmes by liaising with education specialists.
Support the setup of utilities, internet, and other essential services.
Work closely with household goods moving providers and furniture rental suppliers to ensure smooth logistics.
Administer and interpret client relocation policies, ensuring compliance and consistent service delivery.
Maintain professional communication with clients, partners, and service providers.

Skills & Qualifications
Minimum 1 year of experience in Relocation or Destination Services.
Strong understanding of tenancy, lettings processes, and property market dynamics.
Fluency in an additional European language is highly advantageous.
Excellent communication and customer service skills, with the ability to build rapport quickly.
Strong organisational skills with the ability to multitask and prioritise effectively.
Positive, solutions-focused attitude and ability to adapt to dynamic situations.
International experience (living, studying, or working abroad) is preferred.
Good IT literacy and comfort using CRM or case-management systems.

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