Senior Brand Project Manager

5 days ago

London, United Kingdom Marks and Spencer Full time

Our collaborations with some of the world's biggest brand names are helping us to reach an even broader audience. From exclusive collaborations with Adidas to M&S owned brands like Jaeger and The Sports Edit. Join our expanding team of fashion curators to shape the future of M&S Clothing & Home.
Please note this role is a 12 month fixed term contract.
We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
20% colleague discount across all M&S products and many of our third-party brands.
~ Competitive holiday entitlement with the potential to buy extra holiday days.
~ Discretionary bonus schemes based on personal objectives and company performance.
~ A generous Defined Contribution Pension Scheme and Life Assurance.
~ A tailored induction and a wide range of training programmes to develop your skills.
~ Amazing perks and discounts via our M&S Choices portal.
~ Industry-leading parental, adoption and neonatal policies.
~ Access to wellbeing support including 24/7 Virtual GP.
~ As the Senior Project Manager on Third Party Brands , you will support the 3PB Head of Customer Experience to create and deliver the 3rd Party Brands' Customer Experience strategy by creating, leading, and executing customer-centric projects. You will be responsible for identifying, developing, and delivering specific projects under the umbrella of Customer Experience.
Governing brands' Customer Experience on M&S.Oversee the implementation of the Brands Performance Scoring.
Support partner teams with the Levels of Service as dictated by the Brands Performance Scoring.
Own identification and setting of KPIs for projects.
Align with key business partners and keep them engaged throughout the project lifecycle.
Identify and flag risks and issues, and initiate corrective action.
Identify where projects can be expanded to impact the M&S business.
Own creation of business cases and coordinate implementation plans.
Direct and coordinate internal and external resources for project success.
Work with Product Owners through feasibility and design of the project.
An experienced Senior Project Manager with a background in leading project/programme management.
Commercial e-commerce experience.
A proven record of scoping, building, and delivering complex projects.
We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work.

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