Tech Implementation Manager
3 weeks ago
The Senior Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This individual will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. This includes working closely with internal and external stakeholders to define scope and create a detailed project plan, and managing the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. The Senior Implementation Manager will have previous direct project management experience.
Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
Manages multiple resources within the Project management and process consulting sub-teams
Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
Supports business development initiatives (internal or external) as Implementation SMEIdentifies and documents Implementation best-practices and socializes them across AGS teams appropriate
Mentors and/or trains new Implementation Team members
Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
Demonstrated experience in working on fast-paced, highly visible projects or teams
Expert with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
Expert in creating and maintaining project plans via MS Project Schedule
Must be willing to travel as required
Strong client-facing and business skills – role is more focused on delivery of business solutions than Technical Project Management
Dedicates effort to enhance implementation methodology by identifying and deploying process improvement strategies across team
Identifies and documents Implementation best-practices and socializes them across AGS teams appropriate
Prior project management experience, preferably on software or operational projects within highly complex organizations/customers
Prior MSP or RPO and/or VMS or ATS experience
Prior implementation or process efficiency experience preferred
Bachelor’s Degree or equivalent experience
Project Management Professional (PMP) preferred or other project management certification
Ability to travel up to 25%
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Bracknell, Berkshire, United Kingdom Allegis Global Solutions Full timeThe Senior Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This individual will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. This includes working closely with internal and...
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Bracknell, Berkshire, United Kingdom Allegis Global Solutions Full timeThe Senior Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This individual will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. This includes working closely with internal and...
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