Customer Service

6 days ago

York North Yorkshire, United Kingdom Skipton Building Society Full time

35 hours per week, Monday to Friday, full time Head Office based working. There are both permanent and FTC roles available
We have an opportunity for you to join our Bereavement and Registrations Team to assist with the administration of our customer accounts along with being the first point of contact for our bereaved customers, ensuring their queries are dealt with in a sensitive way with ‘right first time’ outcomes.
Not just another building society. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
We work closely with operational teams for both Money and Savings as well as other departments such as Financial Crime and Legal. Our role is to ensure we provide empathetic service to bereavement customers family members as well as registering power of attorney for vulnerable customers.
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
Annual discretionary bonus scheme
~25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
~ Holiday trading scheme allowing the ability to buy and sell additional annual leave days
~ Matching employer pension contribution (up to 10% per annum)
~ A commitment to training and development
~ Private medical insurance for all our colleagues
~Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
~ We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

In this role you’ll make sure the customer is at the heart of everything you do in order to optimise the customer experience. You’ll deal with both inbound and outbound calls in order to resolve queries and make sure you accurately update customers accounts and information.
Provide support, training and guidance to colleagues to upskill on processes
You’ll be able to manage multiple workloads including telephone queries and administration tasks, making sure your work is accurate alongside delivering a great service to our customers.
Excellent customer service skills

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