D365 Support Analyst

1 month ago

United Kingdom Theramex Germany GmbH Full time

Location: UK Head Office – St James Park

We are looking for a MS Dynamics 365 Support Analyst to join our D365 delivery Team in London. You will be responsible for the day-to-day management of support and maintenance of the group’s Dynamics 365 Finance & Operations ERP environment, ensuring internal stakeholders needs are met in a timely and effective manner.

About you:

The ideal candidate will have the following:

  • Experience working with Microsoft Dynamics 365 for Finance and Operations.
  • Strong accounting experience and knowledge.
  • ERP experience and knowledge in Finance functional areas.
  • Desirable ERP experience with Supply Chain and Human Resources.
  • Full development lifecycle experience, including requirements capture, analysis, design, testing, documentation, maintenance, and configuration management.
  • Preferable experience in the pharmaceuticals or other international supply-chain or distribution related industry.
  • Excellent team player and communicator with the ability to create collaborative relationships with business stakeholders at all levels.
  • Fluent in English.
  • Qualification in relevant academic subjects

About the role:

Your day-to-day responsibilities will include:

  • Provide end-user support for business system-related support tickets and triage cases for escalation to the 3rd party service provider.
  • Collaborate with business key users to support system configuration, data setup, and maintenance activities.
  • Document business requirements and capture requests for changes and enhancements.
  • Offer guidance and training to end-users as needed, contributing to the preparation of user guides for training and issue resolution.
  • Support delivery activities by creating necessary change control documents and testing changes before deployment. Assist technical teams in D365 system analysis, troubleshooting, and configuration.
  • Participate in data management activities with relevant data owners and stakeholders.
  • Ensure ongoing compliance with Computer System Validation guidelines.

Theramex is a company dedicated to women’s health across key times in their lives. We work with Passion Agility, Collaboration and Integrity. This means:

  • We are committed in heart and mind to improving care in Women’s Health. We strive for absolute excellence in whatever we do.
  • We are efficient, nimble, and flexible; our combined professional experience means we can not only make quick decisions, but the right ones.
  • Holding ourselves to the highest ethical principles is at the center of our philosophy. We are genuine and transparent and treat every individual with fairness and respect.
  • We are dedicated to listening to our patients, healthcare professionals and our employees. We appreciate the value of hearing from people who offer new ideas and innovation, and working with them to improve and add to our offerings
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