Customer Support Specialist

1 week ago

Mansfield Nottinghamshire, United Kingdom ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Customer Support Specialist - Customer S
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Our teams support each other, collaborate, and never stop learning. In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
Handling complaints, addressing, and resolving customer complaints in a timely manner.
Keep accurate records of customer interactions and transactions in the CRM System.
Follow company policies and procedures when handling customer requests and issues.
Demonstrated track record in customer service or related customer facing roles.
Experience with CRM software, and other customer service tools.
Knowledge of ABB products or services may be advantageous.
Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
ABB offers a full range of benefits to help you thrive at work and beyond.
~ Competitive salary
~25 days annual leave plus bank holidays
~ Competitive contributory pension scheme
~ Life assurance
~ Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
~ Internal mobility opportunities, mentorships & access to projects globally
~ Employee Assistance Programme
~ Generous employee referral scheme

Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.
ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including ElastimoldTM reclosers and switchgear, capacitor switches, current limiting fuses, HomacTM distribution connectors, Hi-Tech ValiantTM full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution.

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