Marcus by Goldman Sachs, L&D Instructional Designer Associate Birmingham

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Training Designer to join our Learning and Development team. As an L&D Training Designer, you will be responsible for evaluating, scoping and designing the training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.
Analyse learning needs and collaborate with senior managers to define training objectives
Design, develop, and implement instructional materials including facilitator guides, learner workbooks, and digital resources
Create interactive e-learning modules and micro learnings using authoring tools such as Adobe Creative Suite and Articulate 360/Storyline
Apply instructional design theories, practice, and methods to ensure content is engaging, accessible, and effective
Manage multiple projects and deadlines, maintaining high standards of quality and consistency.
Collect and analyse feedback and data from learners, stakeholders, Delivery and firmwide teams to continually improve training materials
Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.
Stay updated on industry trends, best practices, and advancements in learning technologies
Facilitate training when support is needed
Proven experience in instructional design and development of training materials and e-learning content, including assessment
Attention to detail and a commitment to producing high-quality learning resources
Creative thinker with a passion for innovation in digital learning
Product knowledge across Banking and Savings within retail banking
Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
Minimum 2 years' experience in Instructional Design
Experience with design platforms such as Adobe Creative Suite and Articulate 360/Storyline
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.