Marcus by Goldman Sachs, Business Analyst, Associate

Marcus by Goldman Sachs, L&D Instructional Designer Associate Birmingham Birmingham, West Midlands, England, United Kingdom OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design. Marcus by Goldman Sachs The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Training Designer to join our Learning and Development team. As an L&D Training Designer, you will be responsible for evaluating, scoping and designing the training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus. Analyse learning needs and collaborate with senior managers to define training objectives Design, develop, and implement instructional materials including facilitator guides, learner workbooks, and digital resources Create interactive e‑learning modules and micro‑learnings using authoring tools such as Adobe Creative Suite and Articulate 360/Storyline Apply instructional design theories, practice, and methods to ensure content is engaging, accessible, and effective Manage multiple projects and deadlines, maintaining high standards of quality and consistency. Collect and analyse feedback and data from learners, stakeholders, Delivery and firmwide teams to continually improve training materials Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance. Stay updated on industry trends, best practices, and advancements in learning technologies Facilitate training when support is needed Work with technical staff to troubleshoot problems reported by users Skills Proven experience in instructional design and development of training materials and e‑learning content, including assessment Proficiency with e‑learning authoring tools and Learning Management Systems (LMS) Excellent written and verbal communication skills, with the ability to simplify complex concepts Attention to detail and a commitment to producing high‑quality learning resources Ability to work collaboratively with cross‑functional teams Creative thinker with a passion for innovation in digital learning Product knowledge across Banking and Savings within retail banking Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously. Qualifications Minimum 2 years' experience in Instructional Design Experience using and managing LMS Experience with design platforms such as Adobe Creative Suite and Articulate 360/Storyline ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance. Vacation Policies We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount). Child Care & Family Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer. #J-18808-Ljbffr