Senior Global Customer Analyst

2 weeks ago

London, United Kingdom TUI Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

As part of a Global team, our Customer Analysts are responsible for delivering cutting-edge analytically driven customer insights to stakeholders across all countries to drive key strategic and investment decisions across the business. Through using internal and external customer data you will manage the generation of meaningful insights that help the company better understand their consumers, increase engagement, drive sales and consumer experience.

Please note the closing date for applications is Sunday 12th May

ABOUT THE ROLE

  • As an Interim Senior analyst you will lead and deliver business value through different analytical projects such as NPS driver and financial impact analysis, personalization and segmentation.
  • As an Interim Senior Customer Analyst you will be proactively creating ongoing action-driven customer behaviour insights to support decision-making.
  • You will use a wide range of customer data including booking, digital and demographic data, as well as NPS, customer feedback and engagement data.
  • You will be using established analytical techniques to generate data insights and translate these into clear business stories that drive action.
  • Your deep understanding of Customer Experience, NPS and other customer feedback metrics, CRM metrics and statistical techniques will enable you to become a valued business partner with CX and CRM teams.
  • You will engage senior stakeholders effectively: manage contact with a variety of key stakeholders throughout development and business areas

ABOUT YOU

  • Proven and significant experience in similar analytical roles
  • Ideally business knowledge of CX, Marketing, CRM
  • SQL/ Python/R or other programming languages
  • Nice to have: knowledge of Tableau or any other dashboarding tool
  • Demonstrable analytical problem solving capabilities
  • Ability and desire to work and collaborate as part of an international, cross-functional team to deliver successful outcomes
  • Ability to think strategically; see the bigger picture, analyse complex problems and quickly evaluate options to meet business expectations
  • Excellent interpersonal, communication and influencing skills coupled with sound commercial awareness
  • English-speaker, knowledge of German, Dutch or Swedish languages is of an advantage

ABOUT OUR OFFER

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

#LI-MB2 #LI-Hybrid

#J-18808-Ljbffr

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