Product Owner

Product Owner (HR & Marketing and Business Development) page is loaded Product Owner (HR & Marketing and Business Development) Apply locations London Manchester posted on Posted Today job requisition id R-02660 Role summary/purpose of job

The Product Owner will develop a vision and roadmap for all products within their business area based on input from internal stakeholders, customers (where applicable), market research, analytics and their own insight and experience.

They are responsible for the planning, delivery and ongoing iteration of the products and ‘lead’ the virtual Product, Architecture, Development, Marketing / Comms and Support teams to ensure products meet this vision, the market needs and are delivered to a consistently high-quality the focuses on the user experience and the firm realising the full value of its investments.

Function Overview

The Product function within Freshfields looks to leverage the opportunities that come from the applications we have deployed across the enterprise. The Product Owner will work closely with the defined business functions to determine the overall vision for the products, creating and managing a backlog of improvements and working for the delivery teams on larger scale changes. The role will also be responsible for the optimisation adoption of the products across the firm.

Working closely with the architecture, development, delivery and support teams, this function is the bridge between the business and technology; helping to prioritise, developing forums to share ideas and working out what the right products are through insight, analysis and communication / training materials. 

Key responsibilities and deliverables

• Translate business strategy into a product strategy and roadmap

• Collect, manage and maintain all requirements and feedback from internal and external stakeholders

• Develop key relationships with business stakeholders and create forums for regular feedback, idea generation and support

• Produce product and market requirements

• Manage all products from ideation, through to delivery and ongoing iteration

• Be the recognised expert in the business on the products, markets, relevant technologies and the competition

• Represent the voice of the customer in senior level management meetings

• Lead the virtual product teams to deliver the agreed features and objectives

• Develop core positioning and messaging for each product

• Promote the product to internal teams through training sessions, webinars, newsletters etc

• Monitor, report and improve product performance monthly

• Ensure your products are of a consistently high quality

• Maintain and manage lists of open issues

• Monitor support calls

• Maintain a listing of open requests for enhancements to be triaged and considered with IT management

• Expectation management

• Develop Key Performance Indicators capable of quantifying contribution/correlation between product use and client satisfaction and matter profitability.

• Master agile methodology of product/feature lifecycle.

• Support the business with vendor management and engagement.

Key requirements

Essential

• Experience of Agile and waterfall delivery

• Experience managing a complex and multi-product / market portfolio

• Prioritised and owned a product roadmap and delivery pipeline

• Comfortable writing and owning high-level business and technical requirements

• Conducted market, customer and competitive research

• Detailed performance analysis and reporting via tools such as Google Analytics, Hotjar, Microsoft etc

• A passion for and knowledge of UI / UX best practices

• Highly skilled at influencing and communicating with senior business stakeholders

• Gathering of business requirements in a non-product aligned organisation

• Able to translate business strategy into product strategy

• Creating, tracking and meeting product KPIs

• Comfortable building relationships in a non-hierarchical, matrix organisation

• Able to quickly and effectively to make decisions and delegate work and responsibility

• Strategic management of product roadmaps, feature backlogs

• Great communication skills

• Able to demonstrate product leadership, critical thinking and the ability to take the initiative

• A focus and passion for exceptional quality and user experience

• Confident in articulating to business and technology stakeholders what good looks like

HR

• Lead HR tech solutions to streamlines processes, enhance employee experiences, and support organizational goals

• Optimise Workday for HR operations, global compliance, and user satisfaction

• Bridge between HR and IT teams, aligning development to organisational goals and industry best practice.

• Gather feedback for continuous HR tech improvement

• Define metrics and success criteria and measure effectiveness and user satisfaction.

• Proficient in HR processes, regulations, and previous experience as a product owner with a focus on Workday

• Workday certifications are advantageous

Marketing & BD

• Bridge between marketing, business development and IT to deliver impactful MarTech solutions

• Collaborate with cross-functional teams (marketing managers, designers, developers, data analysts, support).

• Proficient in marketing principles and MarTech solutions like Salesforces, Pardot, Optimizely et al

• Gather feedback from stakeholders to enhance and improve adoption

• Support Marketing & BD teams in evaluating new tech and software as well as horizon scanning.

Desirable

• Produced business cases to raise significant internal investment over £1m+

• Produced customer and product segmentation, positioning and proposition plans

• Produce wireframes / concepts using tools such as Sketch, Photoshop, Figma, Axure etc

• Outbound product marketing support activities including launching, product promotion, producing sales and marketing content and sales support / collateral

• Experience working in a Microsoft Azure / .NET development environment

• Experience using Agile software development frameworks

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

• we show respect to everyone

• we are there for one another

• we are open with each other

• we are positive role models

We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

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Freshfields Bruckhaus Deringer is a global law firm with a long-standing track record of successfully supporting the world’s leading national and multinational corporations, financial institutions, and governments on ground-breaking and business critical mandates.

At Freshfields we seek to create a better future for our clients, our people and the communities in which we live and work. We value diversity and are committed to building an inclusive environment where everyone feel they can belong, engage and excel.

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