Principal Product Manager

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow.

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be.

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things.

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success.

Are you a recognised Search expert? Are you passionate about product-led growth and want to take a central role in leading the #1 travel App across Europe? If so, then this could be the perfect job for you

Trainline believes in providing friction free train travel experience starting from searching for a journey, boarding the train, to enjoying the stay at the destination. We are a fast-growing consumer business that operates all across Europe – with widespread usage in the UK, France, Italy and Spain. With millions of weekly active customers, we are the no.1 travel app among train travelers across Europe.

You will be joining as a key leader of a dynamic, supportive team of Product professionals who understand the importance of innovation and are passionate about applying it to our products.

Purpose of the role:

We are looking for the Product leader of Search at Trainline

The primary part of this Principal Product Manager role will be to define and execute Trainline’s product strategy and vision for Search, focusing on optimising our products for our rapidly growing international customer base. We are building a proposition we believe customers will be excited by and driving growth of our product through several big investments in customer experience – this role will be to lead one of these major investment streams – the future of Search.

You'll be the valued expert and custodian of the end to end Web and App journey across all aspects of Search. This will include Customer Experience - ensuring a personalised, dynamic and friction-free experience, monitoring and upholding high quality, performance and stability goals; and Search platform - reducing dependencies on legacy tech, becoming leaner through micro-frontend architecture, and supporting developers with making the right choices to build a scalable, fast, best-in-class search stack.

You'll take the lead on strategy and plan for at least five engineering squads, including direct management for the day-to-day operation and roadmap for two squads. Each squad will include Engineers of multiple disciplines, and you’ll lead improvements to the product across Mobile Apps, Web and Backend Search stack.

In addition, you'll line manage at least one Product Manager, and be responsible for their career development.

Responsibilities for this role:

Be our credible recognised expert in Search, with strong informed opinions and a track record of experience on the domain. On top of innovation, opportunity and best practice in Search in an eCommerce, or technology environment. Be comfortable talking broad strategy and technical detail in all aspects of Search and articulating both opportunities and threats with precision

Take personal direct responsibility for defining and owning the Search strategy for Trainline and medium/long-term roadmap for your domain.

Be passionate about customer needs. You have strong empathy and are the customer advocate. You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met.

Partner with dedicated embedded data science, researchers, and analysts to develop actionable qualitative and quantitative insights. You have a mindset of hypothesis, testing, and experimentation. You have the skill of setting and tracking KPIs/OKRs and product success metrics. You understand the value of learning fast and are able to communicate the hypothesis, insight, success, and failure to a wider audience.

Partner with dedicated embedded UX Design team to define what and how to radically overhaul the customer experience.

Work closely with a wider cross-functional team including Tech, PR, Commercial, Marketing, and Finance, to drive customer-focused innovation and achieve impactful results at large scale.

Be an effective member of the the wider Trainline leadership team across Product and Technology

Live the Trainline values and behaviours, demonstrating unquestionable leadership and accountability for your Product remit, building a healthy and collaborative Product and Engineering organisation culture

A track record of experience that makes you a credible, recognised expert in Search. Ideal experience would be taking individual responsibility for in a multi-market, high growth consumer facing business

Significant track record (8+ years) of measurable contribution in a Product Management role in a Search at-scale customer-focused tech business

Experience working in a high growth company driving improvements that move the needle. A particular desire to continuously optimise and improve the product experience by motivating and driving a team to achieve data-based metrics (KPIs or OKR targets)

Worked in a fast-paced environment where you’ve had to think on your feet and bring people together to problem solve

In depth experience of customer centric thinking through insights, data and experimentation. In particular, experience and understanding of working with large data sets to create product experiences

Experience leveraging great cross-functional relationships in building an impactful product strategy and roadmap. Partnering especially with Commercial, Marketing and Growth leaders to deliver product experiences that go to market successfully

Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria

Why should you jump on board?

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.

Our Values

Think Big - We're building the future of rail

Own It - We care about every customer, partner and journey

Do Good - We make a positive impact

Travel Together - We're one team

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor ? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.