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Customer Service Advisor
1 month ago
Maternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you. It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality. You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide customer service and administration support to ensure smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand. Key Responsibilities
- Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs
- Liaise with planning and operations teams to ensure order requirements are achieved
- Delays are identified and appropriately communicated to the retailer or consumer
- Resolve queries and deal with order tracking, POD’s, and delivery discrepancies
- Ensure cancellations and amendments are actioned promptly
- Update retailer on order progress ensuring data is aligned with production plans
- Ensure operations are proactive in resolving manufacturing failures and recovery plans
- Any other duties reasonably required by the Customer Support Team leader
- Ensure appropriate reports and communications are supplied to retailers and consumers for updates on resolution of issues
- Manage customer service standards across all forms of communication including email, telephone, and social media
- Ensure that the team comply with all aspect of Health and Safety policies
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Advisor services
1 month ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality. You will be working with and reporting to the Customer Operations...
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Advisor services
4 weeks ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality. You will be working with and reporting to the Customer Operations...
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Advisor services
4 weeks ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality. You will be working with and reporting to the Customer Operations...
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Advisor services
1 month ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality. You will be working with and reporting to the Customer Operations...
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Customer Service Advisor
3 weeks ago
Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full timeCustomer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...
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Customer Service Advisor
3 days ago
Felixstowe, Suffolk, United Kingdom The Logistics Partnership LLP Full timeCustomer Service Advisor Felixstowe, Suffolk Full-time, Temporary Monday to Friday, 0800-1700£12.02 Per hour, PAYE Immediate start We are seeking a Customer Service Advisor to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and the UKs largest provider of their sector. We are...
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Customer Service Advisor
6 days ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Job Description Customer Care Advisor Location: Ipswich Salary: £25,000 About the Company: My client, a leading drinks company, is seeking an enthusiastic and hardworking Customer Care Advisor dedicated to providing excellent customer care. Join a close-knit, driven team that always puts the customer first. The Role: Act as the main point of...
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Customer Service Advisor
6 days ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Customer Care Advisor Location: Ipswich Salary: £25,000 About the Company: My client, a leading drinks company, is seeking an enthusiastic and hardworking Customer Care Advisor dedicated to providing excellent customer care. Join a close-knit, driven team that always puts the customer first. The Role: Act as the main point of contact for customers,...
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Customer Service Advisor
6 days ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Customer Care Advisor Location: Ipswich Salary: £25,000 About the Company: My client, a leading drinks company, is seeking an enthusiastic and hardworking Customer Care Advisor dedicated to providing excellent customer care. Join a close-knit, driven team that always puts the customer first. The Role: Act as the main point of contact for customers,...
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Customer Service Advisor
2 weeks ago
Oulton, Suffolk, United Kingdom Hales Group Full timeHales Group are seeking a Customer Service Advisor to come and join our client in Lowestoft on a temporary basis until September.In this role, you will be responsible for taking inbound calls to their central hub and transferring to the correct department. What's needed as a Customer Service Advisor Previous experience in a call centre environment...
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Customer Service Advisor
7 days ago
Oulton, Suffolk, United Kingdom Hales Group Full timeHales Group is seeking a Customer Service Advisor to support our client in Lowestoft for 6 months, offering an opportunity to work in a vibrant building alongside a fantastic team. Duties will include:Handling inbound customer calls, addressing any concerns, complaints and queries promptly. Transfer calls to the appropriate department or specialist when...
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Customer Service Advisor
4 weeks ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you. It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international manufacturers...
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Customer Service Advisor
4 weeks ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you. It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international manufacturers...
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Customer Service Advisor
1 month ago
Ashfield, Suffolk, United Kingdom New Resource Group Full timeMaternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you. It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international manufacturers...
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Service Advisor
3 weeks ago
Suffolk, United Kingdom Hammond Group Full timeService Advisor We have an excellent opportunity available for a motivated Service Advisor to join our team at Hammond Nissan Bury St Edmunds. As a Hammond Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to...
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Customer Service Advisor
2 weeks ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Customer Care Advisor My client a leading drinks company are looking for an enthusiastic and hardworking candidate who is dedicated to provide excellent customer care. You will join a close-knit driven team who always put the customer first The role: Being the main point of calls to customers. Helping answers any queries of concerns Responding to...
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Customer Service Advisor
2 weeks ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Customer Care Advisor My client a leading drinks company are looking for an enthusiastic and hardworking candidate who is dedicated to provide excellent customer care. You will join a close-knit driven team who always put the customer first The role: Being the main point of calls to customers. Helping answers any queries of concerns Responding to...
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Customer Service Advisor
1 week ago
Ipswich, Suffolk, United Kingdom Vertical Advantage Full time €25,000Job Description Customer Care Advisor My client a leading drinks company are looking for an enthusiastic and hardworking candidate who is dedicated to provide excellent customer care. You will join a close-knit driven team who always put the customer first The role: Being the main point of calls to customers. Helping answers any queries of concerns ...
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Customer Service Advisor
1 month ago
Ipswich, Suffolk, United Kingdom Cactus Search Full timeWeâre looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. Youâll work as part of a tight-knit department to be the primary point of...
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Customer Service Advisor
4 weeks ago
Ipswich, Suffolk, United Kingdom Cactus Search Full timeWeâre looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. Youâll work as part of a tight-knit department to be the primary point of...