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Advisor services

4 months ago

Ashfield Suffolk, United Kingdom New Resource Group Full time

Maternity cover 9-12 months

Interested in working for a company that values its employees and has a passion for providing exceptional customer service? They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.

You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide customer service and administration support to ensure smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand.

Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs

* Liaise with planning and operations teams to ensure order requirements are achieved

* Update retailer on order progress ensuring data is aligned with production plans

* Any other duties reasonably required by the Customer Support Team leader

* Manage customer service standards across all forms of communication including email, telephone, and social media

* Ensure that the team comply with all aspect of Health and Safety policies

The services of New Resource Group are that of an Employment Agency