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Business Administrator

4 months ago


United Kingdom Zurich Insurance Full time

Location: Fareham/Swindon with hybrid working

The UK DevOps team is part of the UK Operations and IT function which drives technology delivery and change across the UK business. The DevOps team currently consists of a Mendix Low-code and a Salesforce development and operations capability; a MuleSoft API team and SmartComm digital content team is also being established. The DevOps team has fully embraced new ways of working including Agile, DevOps practices, API-led development, cloud-first, and CI/CD.

You will work as part of the DevOps Salesforce team responsible for the operational and small change software development demands of Zurich’s Salesforce platform across the UK business. You will report to the Salesforce Platform Lead.

Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work.

An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce Operations (Ops) Manager. You will work in an Agile way alongside the Salesforce Release Manager, Salesforce Solution Leads, Solution Architects, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. If you want to grow, enhance and mature an expanding team to provide operational support to the Zurich Salesforce enterprise platform, to contribute objective insight and technical expertise to the applications, systems and processes that are transforming Zurich through its online digital services, and mature Salesforce DevOps and Agile practices to deliver increasingly business-focused consultation and support, you could be part of an award-winning and rapidly growing DevOps team.

You will be a seasoned Salesforce Professional with experience in people and stakeholder management, meeting the operational requirements of multiple lines of business, translating defects, incidents and problems into requirements and resolutions. You will be shaping and delivering the highest customer service to over 2000 users, supporting multiple lines of business and across a diverse portfolio of demand. Working along Release Manager, Solution Delivery Managers and Architects you will be part of internal team accountable for delivering value to the business, ensuring stable operation, and future proofed processes.

This opportunity is no ordinary Salesforce Operations Manager role – Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Industries (Vlocity) and Nonprofit. You will gain a broad range of Salesforce experiences across multiple lines of business, portfolios and projects.

We are looking for enthusiastic, proactive, confident self-starters who thrive in a fast-paced environment to join our highly successful DevOps team.

You will have Salesforce certifications ADM201.

Experienced in translating business demand into requirements.

Great interpersonal skills, and good written and oral communication skills – being able to talk directly to customers to understand change and configuration requirements.

Work collaboratively with the business to turn ambiguity into requirements.

Salesforce Certified Advanced Administrator.

Salesforce Certified Platform Application Builder.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. LI-Hybrid