Housing Manager
2 weeks ago
Available Contracts: 1 FTC temporary role 7 months
This role is a multi-discipline one, meaning that the neighbourhood manager carries out a variety of unrelated tasks each day including shortlisting applicants for a property; visiting customers in their homes to discuss contract matters where some of these conversations may be difficult; being out and about in the community; As a Neighbourhood manager you will have to manage your work load, which will also include responding to phone calls, emails and teams messages from customers, colleagues or partner agencies, as well other admin related tasks. Proactively deliver a broad range of housing management services for a designated neighbourhood, including:
Carrying out property inspections relating to poor condition and joint estate inspections with other teams, with the aim of improving our environments.
Carrying out estate walkabouts, tenancy well-being visits and checks.
Effectively manage compliance of customers' contracts, taking appropriate action, including legal action where appropriate in respect of abandonment, not giving access for mandatory and safety works.
Manage changes to customers' contracts, including right to transfer (exchange), succession, and end of contract process.
Prepare legal papers and attend court hearings and evictions, always representing the association positively.
Respond proactively to customer's service enquiries and complaints.
Be able to identify and act upon safeguarding concerns immediately and in compliance with safeguarding policy and procedure, including managing domestic abuse, hate crime and cuckooing cases.
(If you feel you don't match all the criteria but have transferable skills or experience, please apply, or contact Recruitment for a confidential chat at
Your NCH, our comprehensive benefits package:
That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
-Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years' service.
Agile Working Policy
(We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
-At Newport City Homes (NCH), we're passionate about providing quality homes in communities where people want to live. We listen, learn, improve, and most of all, deliver to an excellent service to our communities.
We celebrate our differences and embrace diversity in people and ideas
NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community.
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