Product Design Director

2 weeks ago

United Kingdom MICHELIN Connected Fleet Full time

Position: Product Design Director

Contract: Maternity Cover

Location: Central London (3 days in the office)

ABOUT OUR COMPANY

Michelin Services and Solutions, originally developed to support tyre sales, have grown into a key area by blending traditional expertise with new innovations. With the rise of digitalisation and data, the focus is on enhancing People (boosting safety through driving behaviour analysis, maintenance tools, and tire monitoring), Profit (improving operational performance via better productivity, fuel efficiency, and innovation), and the Planet (reducing CO2 emissions, supporting electric and hydrogen mobility, and minimising tire waste through retreading). Michelin supports both traditional fleet customers and new partners like cities in creating more sustainable transport networks.

THE ROLE IN SHORT:

The Product Design Director will lead the global strategy for Product Design, overseeing research and analytics for Michelin Services & Solutions. This role involves making key decisions on product integration across web, mobile, and mobility solutions, primarily B2B, with some internal applications. The Director will collaborate closely with Product, Sales, Engineering, and Digital Marketing teams to ensure a seamless, user-focused experience and brand consistency across regions (Europe, North America, and LATAM).

As the Product Design expert, the Director will mentor and guide others, driving the Product Design agenda while managing complex projects and stakeholder relationships in a multicultural environment. Leading a global, growing team of Product Designers and Researchers, they will ensure alignment and leverage team strengths while managing contractors, budgets, and onboarding processes. Strong leadership, adaptability, and customer focus are essential for success in this role.

WHAT WILL I BE DOING:

  • Design, build and deliver the Product Design global strategy
  • Lead Product Design across the Services & Solutions organisation, owning the end-to-end process: Research, Design, Implement + Deploy
  • Build a global ‘Centre of Excellence’ for Product Design for Services & Solutions with a global needs in mind
  • Build a clear set of insights and understanding of customer needs and trends to inform decision-making, development prioritisation and resource allocation
  • Deliver a consistent customer experience across multiple platforms, in multiple geographic locations
  • Recruit a solid team of Product Designers, through external resources, across our key talent hubs (London, France and Brazil)
  • Contribute to the consistency, impact and ‘cut-through’ of all digital, customer-facing platforms across the business line
  • Collaborating closely with CPO, CMO, CTO and wider leadership team members
  • Collaborating closely with key functions: Engineering, Product and Sales
  • In collaboration with the Product Excellence, build a clear picture of priority initiatives and deliverables across the business through an intense and structure induction programme
  • Establish a clear position as ‘the Product Design expert’ in the business, but demonstrate an open and accessible behaviour in-line with our company values; the democratisation of knowledge and competencies is important for future talent planning, resource allocation and building a collaborative mindset
  • Build a network of key allies within the wider Michelin organisation

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

  • Bachelor's or Master’s degree in design, UX, human-computer interaction (HCI), or equivalent professional experience with a track record of continuous professional growth
  • 8+ years of experience as a Product Designer, Interaction Designer, Design Manager or any Design leadership role
  • Demonstrate a portfolio of work with a proven track record for solving difficult Product Design problems and simplifying difficult requirements to intuitive interfaces solutions
  • Experience closely collaborating with Engineering and Product
  • Experience creating services and applications with multiple user touchpoints on different platforms and devices
  • Experience leading research projects and user testing
  • Excellent communication, interpersonal, and analytical skills including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders and especially to senior executives
  • Highly organised and effective project management skills with track record for effectively managing design across multiple, concurrent programs
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
  • Relentless desire for innovation and driving high standards, balanced with business needs and customer expectations
  • Experience hiring and scaling teams globally

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

  • Product Design Director

    1 week ago

    United Kingdom MICHELIN Connected Fleet Full time

    Position: Product Design Director Contract: Maternity Cover Location: Central London (3 days in the office) Michelin Services and Solutions, originally developed to support tyre sales, have grown into a key area by blending traditional expertise with new innovations. With the rise of digitalisation and data, the focus is on enhancing People ...

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