Retail Operations Manager

3 weeks ago


Gloucester Gloucestershire, United Kingdom Cotswold Outdoor Group Full time

Job Title: Retail Operations Manager Location: Kemble (3 days in office, 2 remote)
Employment Type: Full Time, Permanent
Salary: £40,000–£45,000 + Bonus
Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK's leading outdoor retail groups. We're passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.
We are seeking an experienced Retail Operations Manager to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.
Lead delivery of trading moments, seasonal campaigns, and retail projects
Manage workloads, process burdens, and administrative tasks to free up store managers' customer time
Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
Identify and implement service improvements, cost efficiencies, and process enhancements
Ensure consistency and compliance in health & safety across stores
Use data and metrics to identify opportunities, track performance, and drive improvement
Please note* This is not suitable for someone with just Store Management experience.
Strong background in retail operations (central ops experience is a plus)
Comfortable working with data, metrics, and retail systems
Base salary up to £45,000 + up to £3,750 bonus
~ Employee discount of 40–60% across our product range
~33 days' holiday (including bank holidays)
~ Company pension, life assurance, private medical, critical illness cover
~



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