Senior Reservations and Ticketing Agent- London Heathrow, UK

4 weeks ago

Hounslow Greater London, United Kingdom Qatar Airways Group Full time

We are pleased to announce an incredibly exciting opportunity to join our Ground services teamin Londonas Senior Reservations and Ticketing Agent.

  • A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
  • Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
  • Assists passengers requiring special assistance to board or depart.
  • Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
  • Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
  • Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
  • Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• 2 years of job related experience
• Excellent communication skills with fluency in English language.
• Through knowledge of special rates / offers / promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
• High potential individual willing to be trained / learned.
• Demonstrates Quality Consciousness.

You must have the legal rights to live and work in London to be considered for this role.

How to apply

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

· All internal candidates can only have threeactive applications at any point intime.

· All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role

· All internal candidateswith an active final warning letter will be automatically disqualified from the recruitment process

· If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

This is a Grade 4 role based in London.

#J-18808-Ljbffr

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