Customer Care Coordinator
2 months ago
Our client, a National House builder with offices based in Newcastle is looking for a Customer Service Coordinator to join their growing team. They pride themselves on delivering excellent customer service to new homeowners and work collaboratively as a team to solve snagging issues as they arise. This is an excellent opportunity for someone with the right transferable skills to join a the team. Full training will be provided as required. The position of Customer Care Coordinator is a key position within the business, forming a crucial part of the successful delivery of their homes and excellent customer satisfaction. The successful candidate will be involved with all aspects of the customer care role, being the main point of contact for customers once they have moved into their new home. Collaboration is key to the success of this role, working closely with construction, sales, and commercial departments as well as our subcontractors and suppliers. Main Duties To liaise with all customers and sub-contractors to establish an excellent aftersales/maintenance response to all complaints/queries. To be professional, courteous, and punctual in all dealings with customers and our external partners. Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales. Liaise with customers, suppliers, site managers, and sub-contractors to ensure that all associated works are carried out at agreed times. Ensure all materials and labour required are available prior to starting work. Ensure the customer care / aftersales image by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfied. Plan and monitor the work of the customer care supervisor in advance to ensure the continuation of work. Maintain an efficient, effective filing system, keeping records up to date at all time Monitor and report to the Management Team the performance of the sub-contractor Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified. Effectively liaise with management, maintenance supervisor, sub-contractors, and suppliers to ensure minimum response times to customer care issues. You will manage various relationships with internal and external stakeholders: External: Customers. Statutory Authorities. Local Authorities. Sub-contractors. Suppliers. Warranty Providers. Internal: Senior Management Team. Commercial Team. Technical Team. Site Management Team. Home Sales Executives. Buyer. Finance Department. Compensation Salary for this role is £27,000. Pension contribution (employee 4% employer 5%). 26 days holidays plus bank holidays. Discretionary performance related Company Bonus Scheme up to 10% of annual salary. Working hours Monday - Thursday 8-5, Friday 8-3. If you are interested in finding out more, please contact or call (phone number removed)
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Senior Customer Care Coordinator/coordinator
2 months ago
Gateshead, Tyne and Wear, United Kingdom Linear Recruitment Ltd Full time €27,000Our client, a National House builder with offices based in Newcastle is looking for a Customer Service Coordinator to join their growing team. They pride themselves on delivering excellent customer service to new homeowners and work collaboratively as a team to solve snagging issues as they arise. Full training will be provided as required. The position of...
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Care Coordinator
5 months ago
Gateshead, United Kingdom Helping Hands Home Care Full timeLocation: Gateshead **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...
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Care Coordinator
3 weeks ago
Gateshead, Gateshead, United Kingdom Akari Care Limited Full timeAbout the Role:We are seeking a highly motivated and caring Activities Coordinator to join our team at Akari Care Limited. As an Activities Coordinator, you will play a vital role in creating a stimulating and engaging environment for our residents.Key Responsibilities:Plan and deliver a variety of activities that cater to the diverse interests and abilities...
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Health and Social Care Coordinator
6 days ago
Tyne and Wear, United Kingdom Middlesbrough College Full timeAbout the RoleWe are seeking a skilled and dedicated professional to join our team as a Health and Social Care Coordinator. In this role, you will be responsible for coordinating work-based learning on L1-L3 Health and Social Care, as well as recruiting new learners and driving new business links in the Newcastle area.Key Responsibilities:Coordinate...
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Care Coordinator
4 weeks ago
Gateshead, Gateshead, United Kingdom Akari Care Limited Full timeAbout the Role:We are seeking a highly motivated and caring individual to join our team as a Care Coordinator. As a key member of our care team, you will be responsible for planning and delivering a range of activities and events that cater to the diverse needs and interests of our residents.As a Care Coordinator, you will work closely with our Home Manager...
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Customer Care Coordinator
2 months ago
Dunston, Gateshead, United Kingdom CV-Library Full timeOur client, a National House builder with offices based in Newcastle is looking for a Customer Service Coordinator to join their growing team. They pride themselves on delivering excellent customer service to new homeowners and work collaboratively as a team to solve snagging issues as they arise. This is an excellent opportunity for someone with the right...
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Care Coordinator
3 weeks ago
Gateshead, Gateshead, United Kingdom Akari Care Limited Full timeAbout the Role:We are seeking a dedicated and compassionate Care Coordinator to join our team at Akari Care Limited. As a key member of our community, you will be responsible for planning and delivering engaging activities that cater to the diverse needs and interests of our residents.Key Responsibilities:Develop and implement activity programmes that...
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Care Coordinator
10 hours ago
Gateshead, United Kingdom Helping Hands Full timeLocation: GatesheadThe Role:Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across...
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Customer Service Coordinator
2 weeks ago
Tyne and Wear, North East England, United Kingdom HIRING PEOPLE Full timeAre you ready to be part of an exciting, fast-paced industry that's expanding globally? Our client is looking for a Customer Service Coordinator to join their dynamic team at their Gosforth Head Office. The company operate in the vibrant hospitality and leisure sector, and as they continue their global expansion, they need talented individuals to help...
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Customer Care Coordinator
5 months ago
Newcastle upon Tyne, United Kingdom Persimmon Homes Full timeFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...
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Bank Customer Care Coordinator
5 months ago
Newcastle upon Tyne, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeCustomer care coordinators play an important role within a Primary Care Network (PCN) to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. They work closely with GPs and practice teams to manage a cohort of...
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Referral Lead
1 week ago
Gateshead, Tyne and Wear, United Kingdom Randstad Care Full time €27 - €3627 - £36 per hour About Us: Randstad is excited to collaborate with the Referral and Assessment Team in Gateshead to recruit an experienced Team Manager. This vital role involves leading a dynamic team of social workers to ensure that children and families receive timely and effective support through assessments and interventions. As the Referral and...
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Care Coordinator
5 months ago
Newcastle upon Tyne, United Kingdom Richardson Home Care (Newcastle) Full time**Our mission depends on running well-oiled operations** **Richardson Home Care** specialises in personalised, private care for older people in their own home. We’re a national leader in home care innovation and a fast-growing, multi-award winning business. Our mission is to make ageing a more enjoyable and rewarding experience for all involved. Our...
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Care Coordinator
3 weeks ago
Gateshead, Gateshead, United Kingdom Akari Full time**About the Role**We are seeking a dedicated and compassionate Activities Coordinator to join our team at Akari Care. As an Activities Coordinator, you will play a vital role in creating a stimulating and engaging environment for our residents.**Key Responsibilities**Plan and deliver a variety of activities that cater to different tastes, abilities, and...
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Care Coordinator
4 weeks ago
Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is seeking a dedicated Care Coordinator to support individuals with disabilities in their daily activities and personal development.Key Responsibilities:Develop and implement personalized care plans to promote independence and well-being.Provide support in daily living activities, including personal care and household...
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Pcn Care Coordinator
5 months ago
Gateshead, United Kingdom Second Street Surgery Full timePurpose of Post To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Care Coordinator will act as the first point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to reception duties they will also carry...
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Administrative Coordinator
4 weeks ago
Tyne And Wear, United Kingdom Team Recruitment Full timeJob Title: Administrative AssistantAt Team Recruitment, we are seeking a highly organized and detail-oriented Administrative Assistant to join our team.Key Responsibilities:Process customer enquiries, quotations, and orders in a timely and efficient manner using our ERP and CRM system.Oversee and log day-to-day enquiries coming into the team and out to...
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Care Coordinator
3 weeks ago
Gateshead, Gateshead, United Kingdom Akari Full time**About the Role**We are seeking a dedicated and compassionate Care Coordinator to join our team at Akari Care. As a key member of our community, you will be responsible for planning and delivering engaging activities that cater to the diverse needs and interests of our residents.**Key Responsibilities**Develop and implement activity programs that promote...
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Bank Customer Care Coordinator
5 months ago
Newcastle upon Tyne, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full timeWe require reliable, enthusiastic and motivated Bank Care Co-ordinators to join our bank. In return you will can offer you: Flexible hours; choose when and where you want to work Competitive pay rates; including enhanced pay for unsociable hours Paid annual leave NHS pension scheme A fast-track recruitment process if you move to a substantive...
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Care Coordinator
5 months ago
Gateshead, United Kingdom CAH NE Full timeResponsibilities: - Coordinate and manage care for clients - Schedule appointments and follow-up visits for clients - Maintain accurate and up-to-date client records - Assist clients with understanding their healthcare plans and options - Provide guidance and support to clients and their families **Skills**: - Excellent organizational and time management...