Customer Service
2 days ago
Are you an experienced Customer Service Advisor looking for your next career move? We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America.
Would you like to work for a global business with attractive benefits who value their people and support personal development? We are looking for a dynamic and passionate Customer Service Advisor who has experience working as part of a small team with high levels of customer service deliver and the ability to problem solve when needed.
What the Customer Service Advisor job involves
Maintaining regular contact with customers based all over the world via email and telephone, logging all information on the CRM.
Monitoring the email inbox for enquiries and respond efficiently and effectively, dealing with any queries.
Managing any complaints within the SLAs and tracking through the CRM system.
Reviewing allocated customer accounts for trends and reductions in orders to proactively manage these changes and keep the customer updated and informed.
Customer service experience from within a Business to Business environment.
Full time Monday to Friday 9am 5pm
Car parking available
20 days holiday + Bank holidays, increasing to 25 after 1 year service
Enhanced Pension Scheme
Enhanced Death in Service policy
This role is 100% office based due to the nature of the role.
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data.
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Whitby, North Yorkshire, United Kingdom KD Recruitment Limited Full timeAre you an experienced Customer Service Advisor looking for your next career move? We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and...
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Whitby, United Kingdom Kd Recruitment Full timeAre you an experienced Customer Service Advisor looking for your next career move?We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry.Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they...
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