Customer Service/sales Assistant

5 months ago

North Yorkshire, United Kingdom Altberg Limited Full time

**The Job**

Alt Berg Bootmakers is looking for a motivated, friendly individual with excellent communication skills to join our team in a customer service/warehouse role

The role will include:

- Serving customers in a busy shop environment involving fitting of boots and footwear, and giving advice on a wide range of products for Police, Military, Motorcycle and Outdoor customers,
- Despatching products to customers
- Management/allocation of stock
- General daily tasks

**The Company**

Alt-Berg are a footwear manufacturing business based in Richmond, North Yorkshire, with factories in Richmond and Italy,

Alt-Berg have established a strong reputation in various markets as specialist bootmakers and boot fitters.

We are looking to expand our team in Richmond, North Yorkshire

The role will include
- Dealing with varied customer enquires both over the phone and face to face
- Accurate measuring of feet and advising on appropriate size and product
- Processing orders & returns/exchanges
- Monitoring and control of orders for specific customers
- Liaising with specific customers to ensure smooth despatch of orders
- Marketing/sales support
- Liaising between the teams in the office, factory and warehouse to communicate correct information to the customer.

**Training**

Training will be done ‘in house’ with an experienced team member.

**The Person**
- Excellent spoken and written English
- Highly organised
- Personable nature
- Experienced and confident when dealing with customers,
- Previous experience of customer service preferred but not essential.
- Able to work with others and individually
- Able to multi task

**Hours of work**

37.5 hours per week (5days) - Tuesday to Saturday

**Rate of Pay**

Above living wage

**Job Types**: Full-time, Permanent

**Salary**: From £21,700.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Weekend availability

Work Location: In person

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