Customer Service Representative
2 weeks ago
Brook Street Recruitment is working with our client in Mallusk to recruit a new full time and permanent Customer Service Representative
KEY RESPONSIBILITIES:- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
- Trace orders as required and notifies customers of any activity concerning their order.
- Ensure accurate and timely client and vendors billing...
- Input all receipts, putway moves, picks, shipments and cycle counts
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding
- Office based customer service experience - no job hoppers
- Strong communication skills - verbal and written
- PC Literate and proficient with Microsoft Suite
- Good customer service and problem solving skills
Salary will depend on background £22-25k per annum - depending on experience
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Customer Service Representative
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