Customer Service Manager
2 weeks ago
We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence. In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.
Responsibilities:
Lead and manage a team of customer service representatives, including recruitment, training, and performance management.
Inspire and motivate team members to uphold a standard of excellence in customer service.
Provide support to the customer service team by handling incoming calls and resolving customer inquiries efficiently.
Strategically allocate resources to maintain optimal staffing levels and enhance team productivity.
Oversee the completion of daily tasks within specified time frames set by the organisation.
Address escalated customer inquiries or complaints promptly to ensure swift resolution and customer satisfaction.
Conduct regular coaching sessions with team members, identifying training needs and participating in training initiatives.
Collaborate proactively with other departments to ensure alignment with business objectives.
Assist the Head of Customer Experience as needed, deputising when required.
Facilitate monthly team meetings to share updates, set goals, and offer support.
Analysed customer service metrics to track performance, identify trends, and drive continuous improvement.
Skills & Experience:
Strong leadership abilities with a talent for inspiring and motivating teams.
Capacity to thrive in high-pressure environments while maintaining quality and consistency.
Demonstrated problem-solving skills and a proactive approach to overcoming challenges.
Previous experience or a keen interest in the industry is advantageous.
Excellent multitasking, prioritisation, and time management skills.
Proficiency in process improvement, coaching, and staff development.
Outstanding communication and interpersonal skills.
Proven track record in customer service or a related field.
Proficient in computer systems and software applications.
Person Profile:
Ability to remain composed under pressure.
Strong leadership qualities.
Exceptional communication abilities.
Empathetic nature and enjoys working with people.
Dedicated to delivering exceptional service.
Promotes a positive work environment.
Effective problem solver.
Reporting to: Head of Customer Experience
Direct Reports: Customer service team members
Hours: 9-5, Monday to Friday (Office Based)
Competencies:
Teamwork
Customer-first mindset
Pioneering spirit
Company awareness and understanding
-
Customer Service Manager
2 weeks ago
Worcester, Worcestershire, United Kingdom Culture Group Full time5 days ago Be among the first 25 applicants Culture Recruitment Group provided pay range This range is provided by Culture Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer...
-
Customer Services
4 weeks ago
Worcester, Worcestershire, United Kingdom Brite Recruitment Full timeCUSTOMER IMPROVEMENT MANAGER (PROPERTY) 6-9 MONTH FTC You will lead the strategic planning, development and delivery of a high quality voids service ensuring effective delivery of operations. Leading the long term planning, budget and delivery of voids programmes and projects designed to enhance the services provided, ensuring compliance with...
-
Customer Service Manager
2 weeks ago
Worcester, Worcestershire, United Kingdom Culture Recruitment Full timeWe are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence. In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently. If...
-
Customer Service Advisor
4 days ago
Worcester, Worcestershire, United Kingdom Hooray Full timeAre you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - If this sounds like you, then please get in touch! Our client, a well...
-
Customer Service Advisor
5 days ago
Worcester, Worcestershire, United Kingdom Hooray Full timeAre you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - If this sounds like you, then please get in touch! Our client, a well...
-
Customer Service Advisor
4 days ago
Worcester, Worcestershire, United Kingdom Hooray Full timeAre you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - If this sounds like you, then please get in touch! Our client, a well...
-
Customer Service Manager
2 weeks ago
Worcester, United Kingdom Culture Recruitment Ltd Full timeWe are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence. In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently. If...
-
Advisor services
5 days ago
Worcester, Worcestershire, United Kingdom Hooray Full timeAre you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - Our client, a well known insurance company, is looking for multiple...
-
Advisor services
4 days ago
Worcester, Worcestershire, United Kingdom Hooray Full timeAre you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - Our client, a well known insurance company, is looking for multiple...
-
Service Administrator
4 days ago
Worcester, Worcestershire, United Kingdom Jago Consultants Full timeWe are currently working with a main car dealership who are looking to recruit an experienced Service Advisor to join their growing team, our client prides itself on delivering a consistently high standard of customer care at all time. As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with...
-
Customer Service Representative
2 weeks ago
Worcester, Worcestershire, United Kingdom Willcox Matthews Ltd Full timeCustomer Service Representative (German) Job Type: Permanent ASAP Shift Pattern: We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (German) to join their growing team. The successful Customer Service Representative (German) will have strong German speaking &...
-
Customer Services Co-ordinator
6 days ago
Worcester, Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full timeWorcester City Council Customer Services Co-Ordinator Bereavement Services Worcester City Council’s Bereavement Services team are looking for a professional, empathetic and conscientious individual to join the successful team at Worcester Crematorium. This role is office based but will be working on a rota that covers chapel and attending duties. ...
-
Service Manager
4 weeks ago
Worcester, Worcestershire, United Kingdom RecruitMe Full timeWorcestershire - Starting salary £40k (OTE £50k+) + vehicle Basic salary £40k with a min OTE £50k + vehicle and generous benefits, holiday and overtime availability. Are you a results-oriented service manager with a passion for customer interactions, fuelled by a background in aftermarket or service roles? We are in search of an inspiring Service...
-
Service & Safety Customer Assistant - Worcester
2 weeks ago
Worcester, Worcestershire, United Kingdom Marks and Spencer Part timeSummaryService and Safety AssistantAll the detailsWork Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye...
-
Service & Safety Customer Assistant - Worcester
2 weeks ago
Worcester, Worcestershire, United Kingdom Marks and Spencer Part timeSummaryService and Safety AssistantAll the detailsWork Pattern: Wednesday - 14.00 - 18.00 Thursday 10.00-14.00 Friday 10.00-14.00 Saturday 10.00-14.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by...
-
Service & Safety Customer Assistant - Worcester
2 weeks ago
Worcester, Worcestershire, United Kingdom Marks and Spencer Part timeSummaryService and Safety AssistantAll the detailsWork Pattern: Tuesday 14.00-18.00Thursday 14.00 - 18.00 Friday 10.00 -18.00Saturday 14.00 -18.00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making...
-
Customer Service Administrator
1 month ago
Worcester, Worcestershire, United Kingdom Adecco Full timeAdecco Worcester are seeking a proactive Administrator to join our client's expanding team. In this role, you'll be involved in various aspects of sales administration, requiring adaptable skills and a proactive attitude. Your responsibilities will include order processing, generating quotes, sales reporting, monitoring and responding to phone...
-
Customer Service Admin
5 days ago
Worcester, Worcestershire, United Kingdom Foxtons Estate Agents Full timeAs a Foxtons Tenancy Support Administrator you will work alongside our lettings teams across the business to ensure that each tenancy starts on a positive footing and that our landlords are able to effectively manage their properties. This will involve arranging pre-tenancy works, facilitating rent collection, and offering professional advice in relation to...
-
Immediate start Customer service assistant
2 weeks ago
Worcester, Worcestershire, United Kingdom Compass Group Full timeWe're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a...
-
Customer Service Adviser
2 days ago
Worcester, Worcestershire, United Kingdom Search Full time €24,658Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday) 36 Hours per week to support branch opening times Full time, Permanent Role We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers. The ideal candidate will have experience dealing...