Senior Service Delivery Manager

7 days ago


Willand Devon, United Kingdom PenCarrie Ltd Full time

Full Time 37.30pm Monday to Friday The IT Service Delivery Manager will be responsible for the delivery of IT services across PenCarrie. This role will involve managing incident, problem, and change management processes, as well as ensuring effective service level management and overseeing service desk operations. This role requires close collaboration with technical teams, business stakeholders, and external service providers to deliver reliable, high-quality IT services that align with PenCarrie’s business objectives. The manager will also drive continuous improvement initiatives to enhance user experience and operational excellence.

The right candidate will have a minimum of 5 year’s experience in IT service management with ITIL certification and advanced knowledge of IT tools including Jira, Confluence and Microsoft Office Suite. A background in B2B industries or software development will also be an advantage. This role can benefit from our hybrid working policy which requires three days minimum working at our offices in Willand and up to two days working from home; Service Delivery Manager Job Description November 2024.



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