Consultant Service Support

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The focus of a Product Consultant is to be a key contributor to the Product Team to evangelize the product among both our customer base and prospective customers, and drive new product development through improvements and identification and resolution of unmet needs both for the customer, as well as for Idox.
The Product Consultant will be a key member of the Product Team for Lilie (an EPR solution – Electronic Patient Records) and will work under the supervision of our Head of Product & Strategy. You will do everything from prioritising development work, building a sense of community amongst our customer base, to carrying out pre-sales activity like performing product demos. You will also liaise with all internal teams (including Engineering, Implementation, Service Desk, Sales and Marketing) to improve the entire customer experience. You’ll be involved in forward planning, pre-sales, customer awareness campaigns– including the consequences and impact of change and product enhancements for the solution and our users. In summary, you will be involved in everything from prioritising development work, carrying out pre-sales activity like performing product demos to building a sense of community amongst our customer base.
Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers.
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