Apprentice Technical Engineer Level 3
2 weeks ago
CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. To provide break fix, installations, and maintenance services across a range of multi-vendor (IBM, Dell, etc.) and HPE technologies and services at multiple locations, including, but not limited to: Servers, Storage, Networks, and Printers.
To maintain and contribute towards technical documentation to support technical solutions and initiatives.
# To inform line management of all instances of customer dissatisfaction immediately they are known and escalate as necessary.
# Support and adhere to all company performance and service delivery metrics.
# Full Driving Licence required: the role will have a mobile element. A company vehicle (or cash allowance) will be provided after a qualifying period.
GCSE’s including GCSE Maths, English and IT A-C grades. Any IT qualifications are also desirable.
Passion to build a career in the IT industry.
Confident to speak on telephone and face to face with customers.
To meet our customer requirements, working out of hours is commonplace and the successful candidates would be expected to take part in such activity once sufficient skill levels are achieved, with the end aim of joining a local on call rota.
Candidates must have a long-term aspiration of a career in the IT industry and be prepared to work hard to complete the challenging, formal IT Level qualification.
Apprenticeship Framework
IT Professionals
Vacancy Type: Level 3 Apprenticeship (+Level 4 optional)
Expected Duration: Average duration of the apprenticeship training is 18 months
Opportunity to move into the Technical Field Engineer role for those with aspirations and upon meeting the high standards required.
Long term career progression within the HPE CDS business.
Long term career progression within the HPE parent company with opportunities in Aruba Networking, Account Management and Professional service areas of the business.
Company Car or Allowance
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