Manager-Account Manager

3 weeks ago


London, United Kingdom Broadridge Financial Solutions Full time

If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Account Manager will be responsible for establishing and maintaining relationships with Broadridge’s international clients. They will focus on cultivating relationships across the firm with a focus on senior client executives and decision makers. The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities. 
Client Relationship Management
Establish and maintain relationships with senior client executives
Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
Draft thorough client profiles for all accounts
Escalation on Client Projects
Visit clients on a regular basis to address all open projects, etc…
Product Sales (Value Added Products - VAP's)
Introduce new products and services to existing clients to increase their operational efficiency
Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Working with sales, negotiate pricing on product sales
Finalise all the appropriate documents in conjunction with Legal and Finance
Consultancy and Product Development Sales (Event-based)
Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
Working with sales, negotiate pricing on such sales
Finalise all the appropriate documents in conjunction with Legal and Finance
Contract Negotiations
Renew all existing client agreements (prior to existing contract end date)
Work with Finance and Legal on preparation of all pricing proposals and legal documents
Prepare and negotiate Service Level Agreements
Contribute to the Client Satisfaction Surveys process
Work with Client Service Management team to review survey results with the client
Monitor performance and update plan to ensure all tasks have been accomplished
Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status
Have a minimum 5 years of Account Management experience within the Financial Services Industry
Have a strong understanding of the financial market
Hybrid Flexible at Broadridge
This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.
#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions. Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . Supporting Our Associates
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge’s high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done.
Diversity, Equity, and Inclusion
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
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