Customer Service and Account Manager

1 week ago

Colchester Essex, United Kingdom Antony James Recruitment Ltd Full time €26,000 - €28,000

Account Manager About the Role: We are seeking a dedicated Account Manager to join our dynamic team based in Kelvedon. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers. The ideal candidate will be a proactive communicator, adept in multitasking, and capable of building strong relationships to enhance client engagement and retention. Key Responsibilities: Client Communication: Answer incoming calls and emails promptly, ensuring client inquiries and issues are addressed with the highest level of professionalism. Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty. Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued. Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets. Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients. Order Processing: Manage and process orders for current clients efficiently. Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation. Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service. Additional Responsibilities: Undertake any other duties as may be required by the board of directors. Candidate Profile: Experience in customer service and/or account management. Excellent communication skills, both verbal and written. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft OfficeAdditional Information: Monday to Friday, 8.30am - 5.30pm £26,000 to £28,000 dependant on experience Commission structure available Own transport preferred due to the location of the office Friendly team

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