Information Officer

3 weeks ago

United Kingdom K & A Appliance Inc. Full time

Introduction
This could be a mission statement for any local authority: "To develop the technical infrastructure and environment for allcouncil services to flourish using information technology as acornerstone to the business." In local government, IT iscentral to the council's ability to deliver a quality service tothe taxpayer. IT officers work in small teams that providedesktop services to every department. The role may also includesome IT related administration such as maintaining hardware andsoftware inventories, and internal invoicing. The post existsin all types of authority.
Work Environment
The work is office-based. In an average situation, technicalofficers will operate mixtures of mainframe, UNIX, Windows 95/98,Windows 2000, NT v 4 and Server 2000 platforms supporting corporateand business unit applications in a TCP/IP network environmentutilizing LAN and WAN technology. The standard working weekis 37 hours and may allow flexitime and job share.
Daily Activities
IT services provide infrastructure and support to council members,officers and numerous software suppliers. The unit deliversaccess to corporate data through a communications network whichalso reaches officials' homes as well as offices (some remote) inthe area.
On a daily basis, information technology officers help withevaluating IT solutions and advise service units on the use oftechnology within the following key areas of activity, as directedby the supervisor. Each requires different skills. Strategyand consultancy service provides strategic guidance and directionon how information systems can be developed for the benefit of thewhole council, but especially the business needs of its cost centremanagers.
Project management service provides technical guidance anddirection on possible IS systems and IT solutions for the businessneeds of the council. It is also involved with tenderingprocedures. Systems development service incorporatesdevelopments, enhancements, corrective and legislative changes intoexisting applications. It also customises most packagessupplied by third party vendors.
Technical support service ensures uninterrupted access to frontline systems. It covers the provision, evaluation,management, maintenance and support of software, in particularoperating systems and their security in a live environment.
Operations service provides operational support for full accessto on-line systems and to help meet processing deadlines. Network service is available 24 hours per day, seven days aweek. The service provides critical data quickly and securelyand monitors traffic levels to ensure they do not jeopardiseservice availability. NS also covers Internet, Intranet,external and internal e-mail, virus and security controlservices. Help desk support service covers the help andadvice needed on the use of PCs and associated peripherals andsoftware and their maintenance (including hardware). The aimis to ensure that the council has a high quality re-active supportservice, using technology to best effect. IT officers arealso responsible for keeping accurate records for serviceperformance targets.
Skills & Interests
You would need to be:
a team player;
committed to good service;
organised, carrying out work in a methodical and welldocumented way;
able to communicate effectively with all levels of staff bothverbally and written.
Entry Requirements
'A' Level in a computer discipline or equivalent and at least oneyear's experience working within a computing environment areessential.
Future Prospects & Opportunities
There are always opportunities for advancement in informationtechnology. In IT Services the next step up isSupervisor. With further training and experience, it ispossible to aim for other posts such as Information Systems Officerand IT Helpdesk Co-ordinator. There are opportunities in theprivate sector, too.
You may find further information about this area of work throughCareers Wales ( ) orin your local library, careers office or school careerslibrary.
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