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Chief of Staff

2 months ago

City of London Greater London, United Kingdom PingPong Payments Full time

Founded in 2015 by a group of seasoned professionals in New York, PingPong has emerged as a leading payment service provider dedicated to serving the unique needs of enterprise-level cross-border e-commerce merchants globally. With rapid growth as its hallmark, PingPong now spans three continents and boasts a workforce of over 1,200 employees. Our commitment lies in delivering unparalleled services to empowering our clients to foster business growth and success on a global scale.

OVERALL PURPOSE

As Chief of Staff to the CEO, Global Businesses, you will act as a critical partner to the senior leadership team, driving strategic initiatives and ensuring operational excellence.

This role serves as a bridge between executive management and the wider organization, facilitating effective communication and alignment across all levels. The ideal candidate will leverage their bilingual skills in Mandarin and English to navigate cross-cultural dynamics, enhance stakeholder relations, and support the company's growth via exceptional program management.

WORKING RELATIONSHIPS

As a critical member of the international team, this position will report directly to the Global CEO.

You’ll partner closely with senior management and individuals in Business Development, Marketing, Product Management, Business Intelligence, Operations, and more.

PRINCIPAL ELEMENTS & ACCOUNTABILITIES

  • Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads.
  • Serve as liaison with staff, executives, senior leaders, and CEO regarding project updates, proposals, and planning.
  • Assist and communicate with executives in decision-making, program management, and initiative implementation.
  • Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them.
  • Ensure effective communication and collaboration within multicultural and cross-functional teams.
  • Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with CEO and other executives on special projects.
  • Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.
  • Monitor and report on key performance indicators and metrics.

EXPERIENCE

  • 4-7 years of relevant and progressive work experience in a business role, preferably with the payment services or fintech industry.
  • Solid experience in project management, strategic planning and stakeholder engagement.
  • Strong project-reporting skills, with a focus on interdepartmental communications.
  • Experience in organizing and directing multiple teams and departments.
  • Experience in planning and leading strategic initiatives.
  • Excellent written and verbal communication skills.
  • Experience in data analysis and budget management.
  • Consulting experience, with a focus on operations management.
  • Proven success in a project coordination role.

QUALIFICATIONS

  • Educated with a relevant degree in Business Administration, Finance, Economics, or a related field from a top-tier university.
  • Fluent in English and Mandarin, both written and verbal.

DESIRED TRAITS

  • Exceptional organizational skills.
  • Extremely high level of integrity and professionalism.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with strong problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Willingness to travel as needed.

PingPong is proud to be an equal opportunity employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.