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Hospitality Operations Manager
3 months ago
Job Description As the Hospitality Operations Manager, you will be a customer service professional, dedicated to delivering exceptional experiences at ISS. Your passion for service matches your enthusiasm for the delicious food and drink your team provides. With your inspiring leadership and natural charisma, you'll be the face and voice of the business, setting the standard for excellence.
Your role involves organising and overseeing all aspects of the hospitality catering operation, aligning with our strategic growth plan while ensuring profitability. You'll manage operations within budgetary guidelines and compliance with client, company, and statutory regulations.
You'll also focus on developing and training a motivated team dedicated to customer satisfaction and contractual obligations.
Additionally, you'll play a crucial role in forecasting business areas, highlighting profit risks, and sharing successes to maximise overall profitability across the group. If you're ready to lead with passion and drive excellence in hospitality, we invite you to join our team.
To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times.
To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
To prepare information on financial and operational performance and activity relating to hospitality department when and where requested
To ensure only recognised company procedures as outlined in the company manuals are in place at the unit
strong customer relationships and delivering customer-centric solutions
the meaning and implications of key financial indicators
financial analysis to generate, evaluate and act on strategic options and opportunities
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
