Service Asset
4 weeks ago
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This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.
Supporting Service Operations and the wider business through the management of Service Delivery processes.
Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.
Champion continuous improvement through learning and root cause analysis
Undertake service delivery activities with service partners to ensure service levels are maintained.
Creation of operational reporting, providing trend analysis and insights
Develop and maintain system metrics and monitoring.Developing and maintaining metrics and monitoring.
ITIL framework. (Data analytics and tools such as Excel and PowerBI. (25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday
Health Cash Plan
A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
Life Assurance 4x annual salary
Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells Seniority level
~ Seniority level Mid-Senior level
Employment type Full-time
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