Customer Wellbeing Executive

4 weeks ago

Kensington Merseyside, United Kingdom Healf Full time

Join the movement Healf is pioneering the health and wellness industry, and we’re rapidly expanding Our culture is fueled by unstoppable leaders, inspiring colleagues, and the best healthy living products on the planet.

If the role below sounds like a great fit for you and you’re ready to help make the world a healthier place, then please email karina@healf.com with the subject ‘Customer Wellbeing Executive’ along with your CV and answers to the questions below:

Why do you want to join Healf?

What are the three attributes that you embody that would make you suitable for this role?

Salary expectation?

Notice period?

Do you have the right to work in the UK?

Location: Kensington, London Hybrid.

About Healf

Healf is a community-powered UK retailer for the highest quality products across four pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It’s not about the one-time yoga class or occasional supplement, but allowing health to integrate into your everyday lifestyle in a way that works for you. We exist to separate the good from the bad and bring much-needed credibility to the health industry.

About the role

At Healf, our customers' satisfaction and wellbeing are at the heart of everything we do. In this pivotal role, you'll be the first line of support and the backbone between the business and the community of Healf customers. Through daily interactions via email, WhatsApp, phone, and live chat with our customers, you are the first to know what our customers are thinking and feeling, and how best to assist them. We’re looking for someone who has great experience with customers and will have a relentless commitment and desire to maintain our customers' happiness, going above and beyond normal requirements and hours, and generally being the driving force behind our customer's experience.

What you'll be doing:

  • Providing timely communication with new and existing customers via email, phone, WhatsApp, live chat, and social channels.
  • Providing support for any customer queries, health advice, and product recommendations.
  • Using our customer helpdesk system to provide the very best shopping experience for our customers.
  • Being the go-to person for all Healf product queries, you will need to have a good knowledge of all four pillars of health and how to advise in each area, as well as an extensive knowledge of the brands and products that we stock - their benefits and what makes each one unique.
  • Not only will you be engaging with customers, but you will listen to them and give their feedback and insights to the wider business to help us continue growing. This sort of feedback will lead to significant internal improvements, from new products, categories, marketing strategies, and more.

Requirements:

It is essential that you’re deeply interested in both your own health & wellbeing, as well as supporting that of the people around you. This role will require an understanding of health in order to be able to appropriately support our community. As well as this, you will need to have:

  • 1 to 2+ years experience at an e-commerce or fast-growing startup.
  • A passion and interest in helping people (our customers) feel healthier on a daily basis.
  • You genuinely care about helping our customers - this may at times mean going out of your way to go the extra mile. Sometimes this will involve firefighting outside of work hours and the person filling this role must be ready for that.
  • A strong set of verbal and written communication skills in English is essential.
  • A flexible approach and the motivation to go above and beyond for our customers, striving to build the strongest community.
  • You genuinely care about helping our customers - this may at times mean going out of your way to go the extra mile. Sometimes this will involve firefighting outside of work hours and the person filling this role must be ready for that.
  • Ideally professionally trained in some area of health and nutrition.
  • This role does include weekend working so flexibility is needed.

What we can offer you:

  • Coaching & Mentoring: our close-knit team fosters a collaborative and supportive environment, you will have regular exposure to senior executives to help you with your development, our company’s growing quickly, and we’ll give you the opportunity to do the same.
  • Steep Learning Curve: opportunity to learn every day and acquire critical business and industry knowledge and skills
  • We work hard at Healf, and we like to reward our team for it, so you can expect:
  • 50% staff discounts across everything
  • Option to work remotely throughout the year
  • Monthly team activities - often health & wellbeing related

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