IT Service Desk Team Leader

2 weeks ago


North East England, United Kingdom Akkodis Full time

Service Desk Team Leader
32,000 per annum + On-call Shift Allowance
Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders.
Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction.
Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime.
Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders.
Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization.
Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations.
Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction.
Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework.
Proven experience in a technical support role in a leadership or supervisory capacity.
Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams.
Experience working in Security Operations Centre (SOC) or Network Operations Centre (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools.
Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure.
Ideally ITIL qualified, with a solid understanding of IT service management principles and practices.
Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence.
Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement.
Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership.
If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website #J-18808-Ljbffr



  • England, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Service Desk Team Leader   What We Are Looking For We are looking for an experienced and dynamic Service Desk Team Leader to lead our UK Tech Support team which delivers support to local and global SME businesses. The right leader will be obsessed with delivering world-class service to our customers; a fundamental element will be creating a...


  • England, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Service Desk Team Leader   What We Are Looking For We are looking for an experienced and dynamic Service Desk Team Leader to lead our UK Tech Support team which delivers support to local and global SME businesses. The right leader will be obsessed with delivering world-class service to our customers; a fundamental element will be creating a...


  • Gateshead, North East, United Kingdom Reed Technology Full time

    Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation.The full job description covers all...


  • North East England, United Kingdom City IT Full time

    About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant...


  • England, United Kingdom iO Associates - UKEU Full time €50,000

    Job Description Service Desk Team Leader | Remote | £50,000 | I have the pleasure of working with a technology partner who specialise in working with those in the Health Sector. They are looking for a Service Desk Team Leader to join their team and ultimately be part of the future of the business. The role has come around due to organic growth within...


  • Fareham, South East, United Kingdom Leidos Innovations UK Limited Full time

    Service Desk Team LeaderLocation: Whiteley, HampshireApply fast, check the full description by scrolling below to find out the full requirements for this role.Looking for an opportunity to make an impact?..The Role:Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk...


  • South East England, United Kingdom TEAM Full time

    An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies. As Estate Service Team Leader, your...


  • England, United Kingdom Gold Group Full time €35,000

    IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine,...

  • Service Desk Lead

    1 month ago


    England, United Kingdom Fruition IT Full time

    Job Description**Jobtitle**:Service Desk Lead **Homebased**:Fully remote with very occasional travel **Salary**:£35,000 - £40,000 Are you an experienced IT Service Desk or Service Management professional who is looking for a new challenge? This is a fantastic opportunity to join a fast-growing consultancy in a key stage of their evolution who are...


  • South East England, United Kingdom Vertex IT Solutions Ltd Full time

    IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for...


  • england, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland. This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland. This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland. This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team...


  • England,, UK, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland. This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland. This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk Team...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service Desk...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service...


  • England, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical expertise and leadership skills, the Service...


  • East London, South East, United Kingdom TEAM Full time

    An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies.Applying for this role is straight...


  • East London, United Kingdom TEAM Full time

    An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies. As Estate Service Team Leader, your...