Assistant Guest Services Manager
7 days ago
Night Assistant Guest Services Manager The Emory
A fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory.
The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. As Night Assistant Guest Services Manager, you will represent management at night, maintain standards by liaising with all hotel departments to ensure efficiency, and assuring the security of all guests and the Hotel.
Represent management for The Emory during the night and be responsible for all staff on site.
Head and take part in the efficient running of the Front Desk and reservations desk, enforcing Policies and procedures of The Emory.
Be fully conversant with Opera Cloud and follow LQA/ Forbes/ Maybourne’s standards of work for the Front Office.
Deal with any guest complaints promptly, efficiently and do service recovery when needed. Ensure all complaints are placed in Knowcross.
Settle disagreements or disputes between the night staff and to report them to the head of department concerned.
Accompany guests to their rooms, in the correct way, ensure that all hotel and in room facilities are explained to LQA/Forbes and Maybourne’s standard.
Ensure financials report are accurate and sent on daily basis, to run the night audit in Opera Cloud.
Successful candidates for the Night Assistant Guest Services Manager opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.
We anticipate applicants will have previous experience within Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Financial Stability
Excellent salary package.
Family Friendly company policies including enhanced Maternity and Paternity Pay.
Holiday allowance increase after 3 and 5 years of service.
Travel Season Ticket Loans.
Pension Scheme*.
Salary Sacrifice.
Holiday Trading.
Retail Discount.
Health and Wellbeing Support
Flu vaccination vouchers*.
Eye test vouchers and contributions towards glasses*.
On and off-site Occupational Health Service.
Death in Service salary contribution.
A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
Cycle to Work.
Recognition and Career Development
Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
Instant colleague recognition and award programme with generous prizes.
Additional paid day off to celebrate your Birthday.
Internal transfer and promotion opportunities.
In-house training and development team with a strong focus on career progression and personal growth.
Long service awards.
Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
~ Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
~50% Food and Beverage discount* across the Maybourne.
~ Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
~ Wedding and Baby gifts.
~ Retirement functions.
*In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
-
Night Assistant Guest Services Manager
7 days ago
United Kingdom The Emory Full timeNight Assistant Guest Services Manager The Emory A fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The...
-
Guest Services Coordinator
7 days ago
United Kingdom Regent Seven Seas Cruises Full timeABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023...
-
Guest Experience Manager
3 weeks ago
United Kingdom Leisure People Recruitment Full timeGuest Experience Manager I am looking for a guest experience manager to work at one of the leading leisure destinations in Scotland that welcomes thousands of holiday makers each week to enjoy a huge range of entertainment, hospitality and leisure activities staying on site. This is a hugely important within the business and as one of the senior management...
-
Guest Experience Manager
3 weeks ago
United Kingdom Leisure People Recruitment Full timeI am looking for a guest experience manager to work at one of the leading leisure destinations in Scotland that welcomes thousands of holiday makers each week to enjoy a huge range of entertainment, hospitality and leisure activities staying on site. This is a hugely important within the business and as one of the senior management team, you play a pivotal...
-
Service Manager
7 days ago
United Kingdom Regent Seven Seas Cruises Full timeRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...
-
Food service assistant
2 weeks ago
United Kingdom Liverpool FC Full timeHere at Liverpool Football Club, we have opportunities to join our Retail Catering team as Casual Food Service Assistants. No experience? working in a fast-faced environment with different types of food and beverages. If you are new to the catering industry but eager to learn, we have roles Whether it’s prepping food and drinks, order taking on the...
-
Assistant to the General Manager
3 weeks ago
United Kingdom Megan's Restaurants Full time €38,000We’re opening new restaurants in fantastic neighbourhoods across the South, so due to our continued growth and expansion we’re now looking for an Assistant General Manager for our beautiful site in Megan's by the Castle (Guildford) Amazing performance related bonus worth up to £6,500 per year (accrued monthly, paid quarterly) ~ Genuine work/life...
-
General Manager Food Service
3 weeks ago
United Kingdom German Doner Kebab Full timeYou are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store’s sales and profit by maintaining ideal cost of all the restaurant’s expenses including proper preparation of weekly roster without...
-
Assistant Manager
3 weeks ago
United Kingdom Bill's Restaurants Full timeWant to be the difference in someone’s day? As an Assistant Manager at Bill’s you can really make your mark. From small groups to large birthday parties, each guest needs to feel special and receive the incredible service we’re known for. That’s where you come in. A positive ambassador for Bill’s, you’ll lead by example, always going the extra...
-
Management Services General Assistant
2 weeks ago
United Kingdom CV-Library Full timeOpportunity OverviewWe are seeking a highly motivated Management Services General Assistant to join our team at KFC.Key Accountabilities:Assist with the day-to-day operations of the restaurant, including food preparation and inventory management.Ensure a clean and welcoming environment for customers.Collaborate with colleagues to maintain high-quality...
-
Reception Manager
3 weeks ago
United Kingdom Imperial London Hotels Full time €31,113Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £31,113.44+ benefits About ILH Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that...
-
Assistant General Manager
3 weeks ago
United Kingdom Megan's Restaurants Full time €38,000Mouthwatering sunshine-inspired dishes made from scratch, stunning Insta-worthy interiors and a career path that genuinely delivers. Sounds great, right? But here's the most important bit: ask anyone at Megan's what their favourite part of the job is and they'll all tell you the same thing: it's the people. We're fun-loving, supportive and make coming to...
-
Mental Health Service Manager Assistant
2 weeks ago
United Kingdom Bradford District Care NHS Foundation Trust Full timeJob OverviewThe role of Mental Health Service Manager Assistant is designed to support the management of our mental health services, focusing on improving patient outcomes and experience. As a key member of our senior team, you will contribute to strategic planning, service development, and staff management.
-
Financial Services Risk Manager
2 weeks ago
United Kingdom 086 NT Mgmt Services Ireland Ltd Full timeJob Summary:The Audit Manager will be responsible for coordinating and collaborating with the global Asset Servicing audit team on the identification of risk areas and execution of audit deliverables as part of the overall Asset Servicing audit plan. This role requires a strong understanding of regulatory standards and frameworks, as well as experience in...
-
General Manager
3 weeks ago
United Kingdom Burger & Lobster Restaurant Group Limited Full time €50,000 - €55,000Craving something extraordinary? Find your tribe at B&L! Join us on our mission to deliver world-class service with our expertly crafted burgers and top-tier lobsters. If you have boundless creativity, shared enthusiasm and pure expertise then reach out to us. Together we can create something truly special. We are looking for an accomplished General...
-
Customer Service Manager
5 days ago
united kingdom DX Network Services Limited Full timeJob Description An exciting new Customer Service Manager opportunity at DX! All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About us We are a leading independent parcel, mail and...
-
Service Controller
3 weeks ago
United Kingdom CRJ Services Full time €32,000 - €34,000Job description CRJ Services Ltd is a leading recycling, forestry and material processing equipment solutions provider based near Knutsford, Cheshire. We hire and sell quality machinery from a range of world-renowned OEM brands, with machines supported by our Service Department. The role We are looking for an additional Service Controller to join our...
-
Assistant General Manager
3 weeks ago
United Kingdom Azumi Restaurant Group Full timeAs an Assistant General Manager at Inko Nito , you’ll play a vital part in ensuring seamless restaurant operations. With your leadership and organizational skills, you’ll support the team in maintaining our impeccable standards and fostering the growth of our teams. You will work towards delivering outstanding results that align with the growth of...
-
Service Desk Controller
3 weeks ago
United Kingdom CRJ Services Full time €32,000 - €34,000Job description CRJ Services Ltd is a leading recycling, forestry and material processing equipment solutions provider based near Knutsford, Cheshire. We hire and sell quality machinery from a range of world-renowned OEM brands, with machines supported by our Service Department. The role We are looking for an additional Service Controller to join our...
-
Front Desk Manager
3 weeks ago
United Kingdom Royal Caribbean Group Full timeBeing a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...