Trainee Claims Handler
4 weeks ago
Join our dynamic and collaborative Claims team as a Claims Handler This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices
We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.
You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.
You will be managing Commercial Claims ensuring service standards are met and/or exceeded
Keep an efficient diary system for all claims, ensuring claims are chased as required
As required, provide the broking department and clients with claims information and reports as required
Ensure complexed claims are handled as per the group procedures
Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
Produce claims MI/claims reports when required
Attend client meetings and present claims information when required
Responsible to undertake any other duties as requested by management on an ad-hoc basis
You will have robust Claims Handling experience within either Motor, Property or Commercial classes of business, coupled with strong commercial awareness and full understanding of insurance claims procedures
Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies
Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook
As well as a competitive salary we offer the following benefits -
Hybrid working with 3 days in the office and 2 days WFH
Competitive holiday allowance with the annual option to buy additional days
Company pension scheme
Parking at the office
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIBs carbon footprint.
PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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