Motor Claims Handler
1 week ago
Join our dynamic and collaborative Claims team as a Commercial Motor Claims Handler
This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices
We are on the lookout for skilled and seasoned experts responsible for handling Commercial Motor Claims.
This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Commercial Motor claims to provide a professional and excellent claims service to our clients from first notification to settlement.
You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.
Responsibilities:
- You will be managing Motor Claims ensuring service standards are met and/or exceeded
- Keep an efficient diary system for all claims, ensuring claims are chased as required
- Develop and maintain a full understanding of Acturis
- As required, provide the broking department and clients with claims information and reports as required
- Ensure complexed claims are handled as per the group procedures
- Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
- Produce claims MI/claims reports when required
- Attend client meetings and present claims information when required
- Responsible to undertake any other duties as requested by management on an adhoc basis
- You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current
Experience:
- You will have robust Motor insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
- Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook
- Cert CII, or working towards this or keen to undertake the qualification in the future
- Highly organised and have great time management
- You must have a positive 'can do attitude' and will be a natural problem solver, multitasker, along with a high level of attention to detail
- Excellent communication skills both verbally and written
Further information
As well as a competitive salary we offer the following benefits
- Hybrid working with 3 days in the office and 2 days WFH
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Parking at the office
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a firstclass employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
Why Work For Us?
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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