Business Planning

3 weeks ago

Chiswick Greater London, United Kingdom BSI Group Full time

Salesforce Operations Lead page is loaded Salesforce Operations Lead
Apply locations Chiswick time type Full time posted on Posted 2 Days Ago job requisition id JR0015279 Great that you're thinking about a career with BSI
Job Title: Salesforce Operations Lead
We are thrilled to offer a permanent opportunity for a Salesforce Operations Lead to join our team at BSI. In this critical role, you will oversee the admins and the service desk team, ensuring their seamless functionality across the organization. A critical aspect of your role will be to enhance the customer and user experience with our help desk and the platforms they utilize for engagement.
Lead a team of support and SRE (Site reliability engineering) specialists providing 2nd and 3rd line support across assigned platforms.
Be the key bridge between IT and business product teams and customer support teams for operational issues prioritizing customer impacting issues.
Contribute and maintain a set of key measures to assure quality, satisfaction and performance are adhered to by the team.
Responsible for resource planning and demand liaising with delivery & operational teams ensuring projects and operations are delivered on time.
Experience of working & monitoring SFDC and cloud, IaaS, PaaS and SaaS environments.
Ability to support Salesforce platforms dealing with issues from API to customer order fulfilment problems
High standards of accuracy, quality and efficiency, and a strong service ethic.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities,and a wide range of flexible benefits that you can tailor to suit your lifestyle.
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.  Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting process,please inform your Talent Acquisition Partner.
#Our Excellence Behaviours: Client-centric, Agile, Collaborative. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
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