Hard FM Manager

2 weeks ago

Swindon, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure –including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks –as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centreof what we do, while maintaining our values of high quality and excellent customer care.

The Role – Hard FM Manager

Pinnacle Group are looking for a Hard FM Manager to assist in the delivery of a Hard FM focused contract with proven ability of delivering FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.

Duties/Key Responsibilities

  • Management of all Hard Services delivered either in-house or by Providers –effective management of Providers on site
  • Manage and develop Life Cycle planning, implementation and monitoring in consultation with stakeholders
  • Ensure compliance with all relevant statutory requirements.
  • Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources
  • Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
  • Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
  • Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
  • Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
  • Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis
  • Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims.
  • Assist the Contract Manager in the recruitment, induction, development and management of operational staff, in line with company and statutory procedures, including safeguarding children requirements

Essential Criteria

  • City & Guilds Mechanical Engineering qualification
  • Significant experience in Hard FM
  • Experience of FM service deliverables
  • BMS operations
  • Management of Supply Chain
  • Implementation of Statutory Compliance PPM tasks.
  • Experience of Microsoft packages
  • Practical knowledge and management of Statutory compliance requirements
  • Working knowledge of SFG20
  • Knowledge and implementation of SSoWs’
  • Understanding and knowledge of CAFM
  • Understanding and knowledge BMS systems
  • Demonstrable experience in managing contractors through KPI’s and SLA’s to achieve high performance
  • Excellent written and verbal communication skills
  • Able to manage own workload and prioritise where necessary
  • Satisfactory CRB clearance at enhanced level.
  • Highly organised & Self-motivated
  • Proactive / problem solving
  • Good People Management skills
  • IOSH Managing Safely qualification
  • RP or AP Certification
  • Technical qualification in FM or building maintenance services

Desirable

  • Experience working in public buildings
  • Trained in and working knowledge of construction / FM H&S
  • Related degree or equivalent
  • Membership of a professional body e.g. BIFM
  • Auditing qualifications

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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