Sales Coordinator
1 month ago
Sales Administrator
The Tregothnan Estate is a private family home with a world-renowned botanical garden and woodland. The Estate has a team of maintenance, gardening, forestry and joinery employees that maintain the core estate and manage the beautiful surroundings which are on the edge of the River Fal. The Estate also has a substantial portfolio of residential, commercial, and agricultural properties and in-hand farming business.
Through its day to day running, the Estate produces tea (the only UK grown blend), honey and jam, which are sold by our trading team; delivers Experiences including Garden and Tea Tasting Tours; and rents holiday accommodation. The teams have a great community spirit, the surroundings are inspiring, and the work is always interesting. Working at Tregothnan is being part of Cornwalls heritage and its modern future.
This is a new role, and is a fantastic opportunity if you are looking for variety, in a fast-paced environment, and want to learn about our diverse and small business.
Serve as the main point of contact for customer service queries and complaints, handling each query with professionalism and efficiency while escalating complex issues as needed.
- Frontline Support - online & onsite
- Greet and assist customers in the on-site shop, providing personalised recommendations, answering product questions, and handling payments.
- Proactively upsell products, with a particular focus on Tregothnans speciality teas, and promote seasonal items and special offers.
- Act as the primary person responsible for answering incoming phone calls, directing calls to the appropriate departments when necessary, and managing customer enquiries over the phone.
- Administrative Support for Sales Team
- Provide support to the sales team by completing administrative tasks such as client correspondence, completing forms (SALSA, new line, etc.), and fulfilling ad hoc requests from team members.
- Work collaboratively with the sales and administrative teams, maintaining a flexible approach to meet the demands of a growing family-run business.
- Assist with packing of products where required in peak season.
- Sales experience within a telesales/office environment.
- Excellent working knowledge of Microsoft Office and CRM systems.
- Flexible attitude to work to support other members of the team and willingness to change tasks as and when required.
- Full UK driving licence and own transport, as we are in a rural location with no access to public transport.
- 5 hours per week, Monday to Friday, 7.00pm, to meet business need (please note, due to the nature of the position, you will be 100% office-based, and there is no flexibility to work part-time or from home).
- Health care cash back plan.
- Discount scheme with high street and online retailers.
- Salary sacrifice homeware, tech and cycle to work schemes.
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